Live Chat Answer Insanity

[JM Ohara]

Ok, so I got on Live Chat about my issues staying in game. It included me sending a bug report. This is the reply I got in my email.




Ahoy, Capt'n!

The logs that ye have submitted with yer report indicate that ye lost yer connection to the Pirates Online servers. This can be caused by a dropped internet connection or other network interruption. There are several factors that may contribute to this problem. Please read the followin' advice and follow any steps that apply to yer particular connection to the internet:

Wireless connections are variable in nature and may cause interruptions with data-intensive applications like Pirates Online. If ye connect to the internet through a wireless router, ye may need to disable yer wireless connection and plug directly into yer modem or router with an ethernet cable.

Ye may also improve the stability o' yer connection by updatin' yer router's firmware. Please refer to yer router's documentation or the manufacturer's website for specific instructions.

Some routers or modems have USB as well as ethernet connections. If ye are currently connected with a USB cable, please switch to an ethernet cable for a more stable connection.

Finally, Pirates Online requires a broadband connection. If ye connect to the internet with a dial-up modem, then we are unable to assist ye further with connection problems.

If the video card on yer computer has the latest drivers installed and is still havin' difficulty, then it may be a simple matter o' making changes to the display settin's in the Game Options panel.

1. Sign in to Pirates Online and press Play
2. Click the Options button from the Pick-a-Pirate screen
3. Open the Video tab
4. Select Low and press Save
5. Restart Pirates o' the Caribbean

If the Low settin' has resolved the problem, ye can try increasin' the preset options (Medium then High) for better in-game graphics.

See you on the high seas!




Ok, yeah, Pirate speak? Hey D it's a tech issue! Just plan English, please!!! Seriously, what's up with that?

BTW, none of those, of course, apply to me.

[Nate Swordwalker]

I was having trouble reading it...

[katbluedog]

That's new. It is really annoying to read. My last tech support email was like that too.

[Chimera Doll]

That's happened to me before, but wasn't as bad as that.

[Luckie OClover]

It always seems that D isn't very helpful at resolving issues.
It must have been frustrating, to continue to have problems that D can't/won't help with, and their response was the last straw.

But I must say..... I like their cheesy piratey reply.
It is part of the whole experience immersion package.
I think it is very amusing.

[Tiberius Fireskull]

I really don't mind if they reply in pirate language when I send them feedback or something like that, but I think that they should try to be as clear as possible when they reply to bug reports.

[titanic95594]

Aye sometimes they get a little bit out of hand with the pirate talk .