Problems with Bug Reports

[Big Bad Wolf]

Is it me or Disney just choose to answer only certain bug reports?

I have sent 2 bug report recently:

1) one is regarding my friend, where the pirate mastered sailing but last week, but it did not seem to register her reps and notoriety with the server and so the sailing level went back to lvl 25.

2) Another was today, begging them to place back navy ships etc.

It just leads me to think that more complicated issue (eg: the bug report pertaining my friends pirate) are being avoided / ignored.

Whereas for simple and known bugs like the second one, I was replied and asked for game logs (for diagnosing my computer) etc when apparently its a bug on their side and not my system.

After you send a complete bug report, and attached the unnecessary log files

Their standard advice - "The problem you reported may be due to an incompatibility between the graphics API you are currently using, and your video card driver. Enabling Pirates Online to use DX9 may resolve the problem. "

Yup, whenever a bug happens its always our graphic driver's fault lol. This makes it really discouraging to send in anymore bug reports.