What should I do?

[C Dog]

You should still be able to check your email on the charter website.
Call customer support though, it will probably require you knowing the credit card information if you payed with a credit card.

[Computer_boy]

Originally Posted by CodyD536

You should still be able to check your email on the charter website.
Call customer support though, it will probably require you knowing the credit card information if you payed with a credit card.

Nope, I tried getting into the email, It didn't work.

[Computer_boy]

I called, I think my Characters were deleted, but I can still access my accounts.

I've gotten onto 3 of them so far, none have characters made. There's still a few more accounts I can try, but who knows if their empty as well.

[Basil Dreadflint]

If you haven't logged in for that long, you may just want to make a new account. My daughter went more than 9 months without logging in, and even though she knew all her account info, we couldn't log in. It's no big deal if your account was basic to begin with.