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What should I do?
I haven't played POTCO in a while now, & I've decided to start playing again today. Problem is, I've forgotten my username & my password. When I made the account, I used a Charter email, yet we no longer have Charter, resulting in me losing that email. Therefore, I can't recover both my user & pass =/
What should I do? |
Not such a big problem
You can use the contact info for POTC online or call the number for customer support. Tell them your problem and if you can prove you are who you say you are they will correct the problem. Disney's customer support is very helpful.
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Mmm.. Well I remember when I joined, I put the wrong year as my birthday =/ I think I remember what I set it as, but im not sure.
&& I'm kinda afraid to call, since I'm calling people I don't know. Kinda nervous... |
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Here is the info
Disney Support Contact Information:
POTCO Tech Support #: (877) 427-7744 POTCO Customer Support E-mail Address: [email protected] POTCO Live Chat is available from 1:00 PM - 10:00 PM ET, Monday through Friday, and 9:00 AM - 10:00 PM ET, Saturday and Sunday and can be accessed here: https://piratesonlinesupport.web.str...ex.cfm?SVC=455 |
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Help would be appreciated! |
You should still be able to check your email on the charter website.
Call customer support though, it will probably require you knowing the credit card information if you payed with a credit card. |
If you haven't logged in for that long, you may just want to make a new account. My daughter went more than 9 months without logging in, and even though she knew all her account info, we couldn't log in. It's no big deal if your account was basic to begin with.
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I called, I think my Characters were deleted, but I can still access my accounts.
I've gotten onto 3 of them so far, none have characters made. There's still a few more accounts I can try, but who knows if their empty as well. |
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