Can't shut off fullscreen

[Lib Feathers]

Alright, now I'm really getting ticked off. I had to reinstall PiratesOnline because of computer problems (nothing to do with the game), and now when I try to turn off fullscreen display, the screen goes black. I've sent in a bug report and tried to find an answer through live chat. Live chat made me wait for like 15 minutes while he "looked up the bug report" - well, I couldn't sit there forever. I had to leave. And the bug report got the SAME response as always: latency. Nothing is ever wrong with the game, according to Disney's experts; it's always latency in my Internet connection. And for this they charge $10 a month? I never had trouble with shutting off fullscreen before, and all the other options appear to be working. Gee, I'm glad to know Disney had nothing to do with it....