Went to customer support for grenade

[Deltore]

I'm now level 23 soon to be level 24.Just recently I sent a email to pirates about the glitch in the Gernade quest.Which in other words you don't get the quest at all.I know there has been many post about this but I thought I would let you guys know about this.I talked to one of the live support people for help.After they sent me and email back telling me to do this.She then wanted to get on my account to recreate the problem.While she was doing this she had me send in a bug report.After I did this she told me to wait a moment.Finally she came back telling me she hasnt found a solution to my problem yet and shes contacting the senior technicians to fix it.Well its been about a week now.Here I am still no grenade quest.Who else has had this problem and reported it besides me?