Haven't been able to log on for over a month.

[Maniac Mick]

I've been playing POTC for a year now with only mild, normal issues with lag, occasional connections dropped (booted)... etc. But as of early December, I haven't been able to play AT ALL. I get as far as the load screen, but as soon as its about to connect to the game server to pick my pirate or server, it crashes and tells me I've lost connection. I've played email tag with the POTC IT people for weeks and they've yet given me an adequate solution. Mostly they've told me it was issues with my router or my firewall settings, so I reconfigured the ports to my router to accept POTC, and there was no change. I play on a MAC and I'm at the point of chalking it up to the fact that they don't know how to handle MAC. The most recent advice was to bypass my router when I play and connect straight to my computer. Now my internet cable is the screw-in type (no USB). So now I'm wondering if I need to go out and search for a USB adapter (which I've never seen and don't even know if there even is such a thing). It is all very frustrating, especially since I was playing just fine 2 months ago. Has anyone had this happen to them? I would hate to have to cancel my membership, since I'm an officer of my guild and a level 44 which took me a year to get to. Someone help please!
Fair winds,
Maniac Mick