Runtime error - C++

[Bart Blueginty]

Hi all I'm using Windows 8, and have today received 3 error messages of C++ Runtime error, any suggestions on how to fix this?

[Platinum Pirate]

Several things to note here:

1) Windows 8 is new to market. Expect new bugs to happen with the game.

2) Have you gone through the whole checklist to determine the cause on your end?

3) What were you doing when this bug happened? Did you submit an official Bug Report?

Normally, when Runtime happens, you need to reboot your comp. After it boots up, you need to disable all those extra applications running in the background. Then, launch the game. It's optional to clear your Cache folder in your Pirates folder. I usually advice people to do it anyway.

If you're still experiencing problems, you need to contact Tech Support. Good luck!

[Bart Blueginty]

1) Windows 8 is new to market. Expect new bugs to happen with the game.
Ok, but I would've thought Disney would have been ready for windows 8

2) Have you gone through the whole checklist to determine the cause on your end?
Yes, I cleared cache, reboot, closed all start up programs that didn't need to be running

3) What were you doing when this bug happened?
I was teleporting to another server and to a friend

4) Did you submit an official Bug Report?
I have submitted a bug report and was told my C++ was out of date and to down load a newer version, which i did via their link but still get the Runtime Error

[Capt C Ray]

I run Windows 7 and after applying all the recent updates, I could only play for about 2 minutes before the game would crash. Had to uninstall all the updates. This is the first time I have had to do something like this.
I hate to say it, but I don't think Disney has updated the game to 'play' nicely with the latest that Microsoft has to offer. We can only hope they do something about it.

[Platinum Pirate]

Originally Posted by Bart Blueginty

1) Windows 8 is new to market. Expect new bugs to happen with the game.
Ok, but I would've thought Disney would have been ready for windows 8

2) Have you gone through the whole checklist to determine the cause on your end?
Yes, I cleared cache, reboot, closed all start up programs that didn't need to be running

3) What were you doing when this bug happened?
I was teleporting to another server and to a friend

4) Did you submit an official Bug Report?
I have submitted a bug report and was told my C++ was out of date and to down load a newer version, which i did via their link but still get the Runtime Error

Okay, thank you for your replies. If I understand this correctly, you had no trouble downloading, launching, and playing this game through for some time. At some point, you would get a Runtime Error [RTE]. Correct?

If correct, how soon does it happen from the time you log in to the game to the time of the crash?

Originally Posted by Capt C Ray

I run Windows 7 and after applying all the recent updates, I could only play for about 2 minutes before the game would crash. Had to uninstall all the updates. This is the first time I have had to do something like this.
I hate to say it, but I don't think Disney has updated the game to 'play' nicely with the latest that Microsoft has to offer. We can only hope they do something about it.

My brother uses Windows 7 and had no trouble playing the game. How could yours in particular not work properly?

[Kriss_Man1]

Originally Posted by Capt C Ray

I run Windows 7 and after applying all the recent updates, I could only play for about 2 minutes before the game would crash. Had to uninstall all the updates. This is the first time I have had to do something like this.
I hate to say it, but I don't think Disney has updated the game to 'play' nicely with the latest that Microsoft has to offer. We can only hope they do something about it.

Just a couple of further questions to the one from Platinum...

As far as Updates go, are we talking JUST Windows Updates? Have you checked your Drivers (specifically Sound and Video)? If you have checked the Drivers, are yours Windows Certified? (Often the latest Drivers / Forceware are not Supported / Certified by Windows)


Kriss

[Bart Blueginty]

Originally Posted by Platinum Pirate

Okay, thank you for your replies. If I understand this correctly, you had no trouble downloading, launching, and playing this game through for some time. At some point, you would get a Runtime Error [RTE]. Correct?

If correct, how soon does it happen from the time you log in to the game to the time of the crash?



My brother uses Windows 7 and had no trouble playing the game. How could yours in particular not work properly?

The runtime error happens when I've hopped between one server and another and always after a couple hours, either when I'm out at sea or looting in mines or caverns

[Bart Blueginty]

* UPDATE *

Another C++ runtime error sent to POTCO and this is there response

Greetings, Pirate!

Word has reached our ear regarding the error you encountered while playing Pirates Online.

If you've received a Runtime error, this means that the Microsoft Visual C++ Redistributable Package you have installed with your Windows Operating System is outdated. To fix this error you will want to update the Microsoft Visual C++ Redistributable Package.

Please choose the links below that match your system's operating system to update. When you get to the website, follow Microsoft's instructions to download and update their software:

32-Bit Users:

Windows XP, Windows Vista, Windows 7 (32-Bit) Microsoft Visual C++ 2008 SP1 Redistributable Package:

http://www.microsoft.com/downloads/e...d-3802b2af5fc2

Windows XP Service Pack 3, Windows Vista Service Pack 2, Windows 7 (32-Bit) Microsoft Visual C++ 2010 Redistributable Package:

http://www.microsoft.com/downloads/e...3-37bf0912db84

64-Bit Users:

Windows XP, Windows Vista, Windows 7 (64-Bit) Microsoft Visual C++ 2008 SP1 Redistributable Package:

http://www.microsoft.com/downloads/e...4-157cfdffee4e

Windows Vista Service Pack 2, Windows 7 (64-Bit) Microsoft Visual C++ 2010 Redistributable Package:

http://www.microsoft.com/downloads/e...f-9350143d5867

We hope this eases your passage into the Caribbean. We look forward to seeing you in Disney's Pirates of the Caribbean Online!

I wish ye smooth sailing and hulls full of plunder!

Hamed

Now after I downloaded the correct link this is the response I get back from the system

Please resolve the following:
A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine.

Any advice on what to do now?

[Platinum Pirate]

Which system is telling you to resolve the problem?

[Bart Blueginty]

not 100% sure what you mean, but i apologize if I understood coreectly, the one I've downloaded was :

http://www.microsoft.com/downloads/e...f-9350143d5867

[Platinum Pirate]

I was referring to this:

Originally Posted by Bart Blueginty

Now after I downloaded the correct link this is the response I get back from the system

Any advice on what to do now?

Windows from your comp? or POTCO while launching or playing the game?

[Bart Blueginty]

It's from Windows on my computer.