kingshead peoblem

[bory23]

Hi to everyone i have a broblem when i try to go to kingshead i end up in the water & can't go inside the door wont open any help will be apreciated. tvm for any help you can provided bory23

[bory23]

Originally Posted by Solaris

Had the same problem. You need to download the game to your computer. You can either send in a bug report or talk to live chat to get the to download the game.

TVM solaris for your help

[Zapron]

Try clearing your game cache.

Just follow these steps for whichever platform you are using:

Windows PC Launcher:

- Go to My Computer (or Computer, depending on your Operating System)
- Navigate to C:/Program Files/Disney/Disney Online/PiratesOnline
- Delete the Cache folder located there

Game in a Browser:

Windows XP:
- Open your Start Menu, then Click Run
- Paste the following into the Run box: %USERPROFILE%/Local Settings/Application Data/Panda3D/start/pirates
- Delete the Cache folder located there

Windows Vista or Windows 7 with Internet Explorer:
- Open your Start Menu and find the Search option
- Paste the following into the Search option: %USERPROFILE%/AppData/LocalLow/Panda3D/start/pirates
- Delete the Cache folder located there

Windows Vista or Windows 7 with Firefox:
- Open your Start Menu and find the Search option
- Paste the following into the Search option: %USERPROFILE%/AppData/Local/Panda3D/start/pirates
- Delete the Cache folder located there

[MacIronhawk]

Originally Posted by Zapron

Try clearing your game cache.

Would you please explain how deleting it helps with this problem? While I don't have this problem, I think it's odd to delete something if it's not really necessary.

[Zapron]

Sure I'll try to explain it as simply as possible.

When you render a model or scene for the first time your graphics card has to go through a bunch of instructions and perform calculations to make that appear on your screen.

Rather than make your graphics card start from scratch every time you load a zone the game saves those calculations into a cache for later use. That way the next time you load the same zone instead of doing the work over again it just pulls that information from the cache. This is why you will have longer load times the first time you enter a zone and then shorter load times on return visits.

This is really useful, but there is a drawback. Sometimes these cache files are saved for a long time without being refreshed. In the case of the Kingshead crash Disney made an update to the zone that caused some things to change (like the door and the docks). On some computers this cache file might still contain the information from weeks ago, before Kingshead was changed. When your computer tries to use instructions that expect old assets, but your game files contain the new assets you end up with a problem. This can result in the crash, or other issues like falling through the docks or not being able to go through the door.



For anyone who is afraid about deleting the cache. It's actually natural for the game cache to be deleted. Each time a new version of the game comes out that changes something (like Kingshead) it is supposed to overwrite your existing cache, but sometimes it doesn't. Remember that the cache doesn't even exist in the game files until you load things for the first time, so the game is made to be able to build the cache again. The only downside to deleting your cache is that you will have longer load times when you visit zones for the first time after deleting it. Just make sure that you don't delete other files that are not part of the cache.

I hope this helps.

[ex8404]

Great explanation. Does the program recreate the cache folder once it's deleted? Or should people just empty it?

[Sven Osymthe]

It recreates it.

[Dan_OB]

Yes! Very well done Zapron!