Laundry list of crashes in April Update POTCO
 

I figure this should be a good place to share problems with the new update.

I, personally, am having problems with teleporting to Tortuga. I'm not doing anything out of the ordinary. Just using my teleport token to go back to Tortuga.

I've now crashed twice by doing this. Once from Port Royal, once from PDF.

Additionally, I've been speaking online with some people who simply can't play at all, it's that unstable.

What kind of problems are you having? And have you found anything that fixes (or at least minimizes) them?

Uh, well, within a few minutes of playing my ship got sunk, I went down with it, and everyone kept shooting at me. I could actually even still shoot my broadsides...but I don't think I was hitting anything. I had to logout to fix it.

Twice I boarded crewmembers ships and couldn't man the cannons. TPing back to land and trying again seemed to fix it.

What else...OH! I leveled up to 35, and instead of giving me 35 points like it said, it gave me 350. Seriously - I went from 1600 to 1950 (and have a screen cap of it, in case anyone wants to see). My voodoo must have been the same deal, but I wasn't paying attention.
That's one I hope they don't fix. :laughks2:


Edit: The not being able to man cannons has now happened with to doors; I couldn't open any.

Also, my compass disappeared.

Oh, and the error on my HP is only visual...sadly... As soon as I get hit, it takes me back down to where I should have been. It still says 1960 (I guess it was 360 not 350...I'm very observant :tongue8:), though...

I guess I'm just lucky because so far, no crashes or bugs have resulted by playing the new update of Pirates Online.

You should definitly contact the developers on this one.

I'd start by turning your settings to low (besides special effects so you can see cannons and grenades and staff powers and such) which can lower lag, which can lower chances to crash.

Everytime I go somewhere the little red spinner just keeps spinning, and at first nothing happens then bam, your internet connect has been broken. My internet works fine or else I wouldnt be able to submit this, doh. It seems funny to me that everything is not working when they should have made sure everything worked before they released it out on open, which is the whole point of beta. Get me all excited for new weapons, and ya can't even get them...sheesh.

I can understand your frustration on this but Disney was rushed to keep their deadline. Same with the boss battle. Rush rush rush, people happy for 5 mins, then bam....everyone complaining again. I know the screen loading would get severely annoying, as Ive had that before. Even before the new quests came out. Guess we have to give them time to work the rest of the bugs out. Prob will be doing maintenance in the next few nights to resolve this.

Or here's a thought... Start allowing more people into Test, so we can find more of these bugs before they go live. It might make it easier to find a crew or do the Boss, or whatever. If it goes on test and there are maybe 10 people on there, chances are they will not get to testing all the new features with any degree of depth.

Can you tell I want a test account? Of course, I would probably need to shake this case of The Ban first. 1 day, 6 hours to go... *sigh*

Loot Hard!

I agree, more beta testers who are dedicated to the game. I wonder how many originals actually play still? I know I would :)

My game crashes every time I try and set sail. Or on occasion I actually get to sail it crashes soon after or if I fire my cannons. Considering im on a quest to sink Navy Ships it is very annoying.

I have experienced two problems;

1. My weapons keep freezing up. I can not use them, equip them or change them.
2. My pirate keeps doing things which I'm not tell it to. For example; continual running in circles and when I try and stop him he refuses to.


both of which are extremely annoying.

I've been playing on Test a little bit recently and my weapons keep freezing up too - can't use them, can't change them, nothing. Only way I fixed it was to log out and back in - that's a pain.

Also had the problem of not being able to use cannons on a friend's ship last night - tp'd back to any island then back to the ship and it was ok again.

As I said, these were on test and have been reported. I know quite a lot of people who play the test server who are great about testing and reporting everything they find. A lot of them have been test players on TT for years and are used to Disney's way of doing things - receive the bug reports, work on it a bit but go ahead and release to open anyway, then maybe fix it after that. Seen it time and time again on TT.

yup i have the same problems only i cant sail either

Count me in! I'd be willing to waste countless hours beta testing this pig. Like others in this thread I can't sail, can't cannoneer, and can't use broadsides.

Guess I'll work on yer pic tonight Angel



http://www.gothixgrafx.com/images/seal.png

Sorry - I would of posted my Pistol Bug here but I was so 'peeved' when I came out for the third time to submit a Bug Report I didn't notice...

http://www.piratesonlineforums.com/f...ead.php?t=4729

That is gonna be a pain until they fix it.... :(

well at least 3 people i know received trojans today as the downloaded the new update. and of my 3 pcs, one received a trojan as well, spent entire day fixing this. and this is like a 10 percent rate of virus' . Also all the bugs that have been on test server were just included on the open server today. it REALLY would help if disney would open test to new testers.

Well I thought the Gun Bug was my biggest issue... nope :)

With the TP bug (5 crashes) and the Boarding Ship bug (7 crashes) - I think I'll call it a nite...

That is my problem too. We have all this anti this and anti that on our computers to keep them free of viruses and the like which screws up the game. The anti-virus programs think the updates are bad so out you go when playing the game. I got internet down twice today but I also noticed that my boat was a little slower today.

ok apparently the new updates require more updated drivers so to fix this all u have to do is up date all your drivers and you will be playing it just as it was before the updates :)

Click Here for Thomas' post on how to fix it for VISTA

Tried updating drivers to latest and rolling back - nada...

I'll try using my other 'older' card - again - tomorrow. After the padadx9 fix posted a few months ago fxing my ATI card issues it was so nice to play with a 512MB card...

But I do have a second 'old' 256MB card that works without issue with the game (from before as it was the only card that worked until that fix post came along) and will test this next... any updates I'll post to share...

Well, at least you can all get into the game...Since updating I cant get past the login screen. Keeps crashing when loading the start screen. I have never had this happen before until today. Online help is blaming it on my video drivers. Mac's don't have the benefit of regular driver updates unless Apple writes them with OS updates.

And I just paid for another 6 months. This is just great. :sadmh9:

I have a Mac OS X and can enter Pirates fine...

OK Patience, Im sure they are gonna resolve this with the updates they are doin tonight. If not they will shortly. I spent an hr in live chat and they are aware of the issues and are workin to resolve them.

me tooo
 

no sailing crashed every time i went out and when i tried again my ship needed full repair, I never went out, no boarding, no weapons, no tp( well on occasion) sometime it told me i had to be crewed to enter ship?????????so i was grounded in tortuga, not the funnest town. i playedpoker and had fun with all the holes around town in tortuga got out once with a friend to get my list thank god, did driver updates re-install system scan oh geez i was fuming!!!!!! i even had ppl disapearing on me and myself appearing invisable..... AARRRGGGG -- but on a good note glad about the graphics they look good and when it gets worked out it will be awesome granted i upgrade to mega card staus, lol.... love the pouch it's tedious making ammo runs, chat seems to be an improvemnet aside of the fact that i had to repeat myself several times and said things to ppl i meant to say to others, LOL i had it happen to me alot to -- "oops sorry wrong person" crash report did make me a little heated because it would not submit, that crashed too ---- Jumped off the cliffs in fuego for a natural spa to ease the tension, threw myself to the alligators to see how long it would take them to devour me --- they left me alone after a min or so guess i was not the soup d'jour. all in all it was an entertaining and eventful occasion, they are probably running around tonight saying OMG we are insane for releasing that to soon, sure they r working on it to fix directly.

I need to sink several galleons before I can continue. Every time I go to sea I just get within cannon distance and the game crashes. My guns will stop firing and I can't put them away myself. Teleporting, walking through a passage, or activating the menu to launch a ship, (Possibly talking to an NPC) will let me put away the weapon to change to another but I will not be able to fire my guns until I restart the program.
Friendlies are now green on the compass.
This update is a mess.

Ah, see - living way out here on the East Coast (Atlantic Time) - I'm in bed long before I get to know about 'fix notices' - I'll go hunt around to see if anything has been done before I head home today :)

Lets hope so - cause yesterday - was basically a disaster...

Well, I had no problems after the initial updates, but after last nights maintenance, I can no longer take to the high seas. No further video driver updates available for my year old Dell laptop. I hope they do something, or im back to playing solitaire.

Zeppers Lvl 40
http://pirates.teamofx.us

Since the update I had problems getting disconnected but that seems to have cleared up.

Now I'm finding that I'm unable to pick which quest I want to track. It settles on the one I've worked on; I can't change it or turn it off. This happens on multiple computers so I know it's not the machine there is a problem w/ the game.

This issue has actually been around since the re-release of the Black Pearl Quest. Since that update I have not been able to select Tasks and change the *Task tracker to the one I want... Up to now though - I've had no tasks to track so I couldn't test it a lot. Now when I wasn;t getting booted last nite this issue still exists... its on my list to report - just need a gun and be able to sail first though LOL :)

I have been lucky enough not o have many issues. I have had to resort back to my old gaming PC though just to keep from runnin out of my skin. Other than that the only other issue is getting booted while switching pirates or slow loading pages. The rest I can deal with or work around.

I know this sounds crazy, and so very non-computer literate of me...but I seem to be having the majority of my problems in Tortuga. Could there be a problem with just one Island? I would figure it would be the entire server...

Going to get the blonde dye out of my hair now...


EDIT: Nevermind, it's everywhere... LOL Gun stoped working, TP is a joke...sigh

Well - a really nice patch there... totally useless... but a patch...

Live support just told me they are working on another one... didn't have a timeframe for me though. Also cannot submit Bug Reports (page times out).

So all issue still exist still today (Ship , TP, Weapons, Connection Lost) and no fix...

I am still going to try my old card tonight though and will post anything on the results. I must admit - this upgrade really has me bummed out :(

Yesterday, I was fighting Brigands with two other players. We all lost Weapons use and Tonic Use. Needless to say, we died.

Lost my weapons on Tormenta this evening...

FUUUUUN!

Luckily I had the doorway out to the beach right behind me... THAT cleared up the lost weapons.

And OMFG! The fence on Kingshead was EMPTY tonight!

*THUD!*

At least until I went to reload.

Really? How do you determine that the patch was useless? Because it didn't fix your problem instantly?

Next time you make a statement like that, please think about it from the developers perspective.

It's a patch to address issues that have been logged and reported, and that they have found fixes for, or slight changes they are making.

Stop thinking that patches are released just for you and you will never receive a totally useless patch again.

Hopefully, people are submitting bug reports on this and not just spending 10 to 20 minutes on the forums,

It's good to see that the bug report page is timing out, shows at least its getting hammered and used.

You do realize the only thing they changed in the "patch" is how much the tonics heal. Do you know how simple it is to do that...?

And then more serious bugs will be forgotten, I'm looking at the "known issues" page, "Difficulty with finding the diamond on Queen's Nest, in the Recover Treasure Quest". Are they serious, they have nothing better to do?

- Pearl Battle made impossible
- Health jumping up by 400 when you level up. (-.- the ones who are maxed don't get anything)
- Weapon jamming, not just the pistol
- Now friends list shows random Not Found people and D-names instead of character names in the latest patch.
- Sometimes you use a tonic, and then can't use any weapons or tonics afterwards.


Its apparent Disney has their hands full, and they are looking at the "Queens Nest".

Ok... so being a programmer by trade I spent all my time last night testing this pig on differant machines and submitting bug reports. (Wish I was on beta)
The two most glaring issues I've found besides the annoying little ones that have been mentioned already are:

1. Memory usage has increased with the recent update.
2. Unlisted/Untested video cards are adversely affected. (I.E. game crashes)

The video card is a biggie!

When I first started playing this game in January I could never sail using my laptop. (ATI Radeon Xpress 200M) I updated the drivers and then everything worked great until the April updates.

OH! I see they have updated the release notes dated today (5/2/2008) so it looks like I'll be doing some more testing tonight.





http://www.gothixgrafx.com/images/seal.png

I understand your pain and drive. I have been Beta Testing for many a year. Everything from Games to Operating Systems have fallen victim to my scrutiny, yet I cannot get on Test here because D thinks it is easier to give an untested, unusable program to the public to find the bugs. So what do they do? They add a bunch of small working features that lower level players can enjoy and use without problem, so they can get their subscriptions. Why pay attention to those who have been supporting the game for so long, when there are so many more that are out there, willing to blow their $ to test. After all, is that not what we are doing? Paying to be Beta Testers, with no vision of a public release?

::Goes back to his corner to grumble some more::

Loot Hard! (if you can stay logged in that long)

Aye... I've been paying to test Microsoft operating systems for years. Har Har

So maybe we band together and start our own testing team on the open servers and continuously provide feedback to D (when the bug page works). I know that if I started receiving structured input from a band of hooligans about the 450+ websites I run then I would definately sit up and pay attention.

Anyways... just an off the wall thought.



http://www.gothixgrafx.com/images/seal.png

I'm game. I'll discuss with you via PM about getting all these problems consolidated, then perhaps a weekly submission of our findings would be best. As you are in the IT world, you also know that the squeeky wheel does not always get the oil. If we made it a daily occurance, it would be sent straight to the dumpster, I reccon. That being said, we may need to start asking people some specifics about their hardware and whatnot.

OK, before I get off on a tangent again, I'll leave it at that. Yes, I like the idea and would be more than happy to join efforts. We'll brainstorm via PM or Ventrilo, if you wish.

Loot Hard!

Radeon ATI Graphics card.
 

Well when trying to sail or sometimes when TP the game will crash on me. I spent many hours with tech support, and came to the conclusion that, and they told me that they have issues with a lot of ati cards. They had the problem before the update, but only a small number of people were effected, but as soon as the update went thru a lot more people starting having it. I switch the card with a different one (a less powerfull card and a Geforce card) and i have had no problems.

What is this? All I was saying is that the v1 patch didn't fix any of the issues... the Live Support even told me that many would still have the issues and that they were working on a second patch (which was released today and DID fix the issues).

I think you came on WAY too strong there against me for all the posts on those who were having problems... it was just letting others know I had tested the v1 patch - and had no sucess.

And since I am a 'developer' - I know where it already comes from - thanks anyway :) And yes - I did send reports - 22 of them until the page went down...

Now - with that outa the way - v2 patch does appear to have corrected all the issues I had anyway - no weapons jamming after an hour with the baddies , sailed for a few hours with no issues, and TP was back to normal (no black screens for ships and TP).

Kudos to Disney for this one :D I even noticed the 'Flag Ship Bug' didn't happen once tonight (and I boarded a lot of ships tonight) so if they got that in too way to go! :) Hope everyone else had good luck with the v2 patch as well... :newsmi4:

Edit: in reading threads - noticed that someone said that tonics were adjusted - and though I tried them just after the patch I did not try them tonight with v2. If they did adjust them again some then thats cool :)

Kudos to Disney? Are you serious?

How about the health glitch thing, level 30's having more health than a fully maxed 40.

Since you're the "developer", how would Disney go about fixing that? And how soon... This is not even fair for us... this is stupid, and rediculous. I'm very curious how Disney is going to fix that problem, and stop all the level 40's from quitting the game, along with many other people.

So, how could/will they fix the health glitch?

Issues im having, Crashing EVERY SINGLE TIME I MAKE PORT. When using certain potency of tonic(gives 350 hps) weapons would lock up untill I drank another tonic. (any tonic) Unable to access any buildings, caves, graveyards and the like. Upon entering Fort charles recently i would crash, Tested this three times, crashed each time in the hallway.
Someone mentioned a video card issue? Any suggestions on cards that are working well. Im currently using a Radeon 9600 game still runs slow on the least demanding settings.

At least you can play! I can't even get past login, just crashes on start up. Anyone have any suggestions? I'm on a Mac if that helps.

Thank you!

What is it this week on every word I say actually being taken literally? :)

Ok, all I'm say is:

- Many in our guild were crashing with the initial update.
- We were all having the same issues (Video was #1, several couldn't sail or TP, some of us couldn't us weapons)
- The v1 update didn't seem to resolve anything
- The v2 update did

Now as for the Mac people out there - I do feel bad for yas :( It is unfortunate they still have no working issues out there - but I don't have any Mac users in the guild so we couldn't test this... can't test what I don't have.

Yes Altair - I know, I've read your other posts on the healing and how it sucks to be a PvP player and that you were leaving.... you should keep that arguement to that thread please - many of us are not PvP players so health (and getting more of it) wasn't something we were looking at - being able to actually PLAY was the issues we were trying out :)

Yes I have one pirate mastered - yes its a bummer - yes that one spent way too much on Gold for his Staff and Doll - yes his Health will probably not move... THESE are not bugs! These are ADJUSTMENTS which D made (and unfornately didn't tell us about) - do not confuse the two.

Thats the 'developer' difference... in ITIL terms this would be Change vs. Incident Management - here I was talking about something working yesterday and not working today - Incident - not something was working yeterday - still working today but has been modified - Change.

Mythic - still no luck even after the DX9 game_options.txt change? (or did you change it I should ask? :) ) I had all these isues you listed with my ATI Radeon card before that change - and after the change I could finally use it :) (and ditched the internal Intel 945 Chip-whatever)

Running into another issue here.

Quest tracking.

In some cases (noticed this with the "sink ships" tasks especially), that unless you're actively tracking a certain task, even if you perform an action that satisfies that task (sink a Corvette/Marauder/etc), you don't get credit for it in your journal.

Also, I'm getting MIGHTILY sick of the game randomly flipping back to the Windows desktop. It keeps happening at the most inopportune moments, and cost me my ship, a full cargo, and a task completion because it minimized the game right in the middle of a boarding party and by the time the game maximized again, I was in jail.

:smiley-channel.de_g:116::asmiley37:

i can only sail out of tortuga or cuba.. cant sail from pdf ,kingshead or any oher islands.. game crashes constantly when i man cannons or get in ship battles.. freezes for me but not the attacker.. also not registering ship kills for new cutlass quest

I can't crew guild members from the list, only when in person.
I know this is a minor issue compared to most, but since I crew most often with my guild it makes it hard now that I cannot go to their ships either unless they are also on the friend list.

I did have a problem where my guild chat wasn't showing most of the messages posted but thankfully they seemed to have fixed that one.

Very annoyed with sailing now, seems like many mid-level ships run away from me, but the light sloops still come after me. Also my broadsides seem to aim at nothing half the time even though I am practically on top of the ship I am trying to shoot.

Lags seem to be longer sometimes - I have had one be 10 min and then next time will work normal. I can't seem to figure out why sometimes and not others, but it has sent me to jail a few times so far.

RE: the Radeon 9600 series - D says "The following 3-D video cards may cause serious performance issues in Pirates of the Caribbean Online and are not officially supported."



http://www.gothixgrafx.com/images/seal.png

add to this.
this morning i tried once again to sail from pdf.. no good once again.. after crash came back ,teleported to port royal.. tried to sail from there only ship avalible was galleon.. even tho i have 3 ships.. only 1 was able to be sailed.. so i set sail from port royal. only to my suprise when i boarded my ship i was at pdf..

I'm still having the same problem. I've tested on 2 different Macs with different OS's and video cards and both are crashing on startup.

Wow, guess I'll actually have to work my 8 hours a day this week until they fix this issue.

first experience w/ tech support
 

ahhhhhhhh ya.................... bieng a tech support person myself i thought it would be helpful i know the language......... ha

I was herendiously mistaken got told to clear my browser cookies, update drivers and oh yeah take a screen shot of it crashing.... well if a black screen help to figure it out they really are imagineers....

Fuming....i have had connection drops, weird things like logging on to find my pirate already online, WHAT has someone pirated my pirate????????

disappearing weapons, and today my grl tp on her own i guess she was tired of me training her.....lol i have to laugh about it

and the kicker was when i started explaining to tech support about switching servers and what not.... she stopped me dead in sentence and said.... "we are very basic assistance, you need to explain in detail to ..... and directed mee to web site email......hmmmmmm..... OKey Dokey den,

Being a person that specializes in computer support I had the same initial thought, and the likely the same bit of frustration during and after the process.

Telephone support here is non-existent for the most part (unless your experiencing a billing/account issue).

They will almost always lead you to the online Live Chat support for more detailed technical support. The techs on Live Chat appear to have somewhat scripted responses, and obviously handle more than one at a time. They do not seem to actually interpret your responses but look for key words that will clue them in as to what canned response they send you next. If this process fails to identify the problem/solution they verify you have submitted a bug report and indicate that 2nd level support will have to review it and get back to you.


This has been my experience the 3 times I have looked into getting technical assistance.

On a brightside/note, its resolved the issue each time, and only one of the aforementioned instances did I have to recontact them to basically 'bump' the problem to the surface (it was fixed the very next day).

Zeppers lvl40
http://pirates.teamofx.us

I've lost most of my "chat" function. Others can see what I type, but I only sometimes, see what they type when in Guild or Crew chat. The "whisper" function seems to have quit altogether and the "plus symbol" went away, that is next to the skeleton. I haven't encountered any other issues with the update.

I have found that, while the game is running, if I shut down "Toontown" from the Task Manager, the game doesn't suddenly crash.

for those of u using macs is it a g5 or higher if not it doesnt have a intel processer unless u put one in there if your odesnt have one it will be laggy but u can still play also how old is the mac your using?

sometimes when i board a crew members ship when its done loading it still has loading screen.. have to alt crl delte the game :(


a way to fix this is teleport to someone on ship