Desktop Launcher? *Merged*

[akamystic]

Sounds like something else that is in memory is causing a conflict. What Anti-Virus do you have? What programs launch on boot (in start-up)?

[HammyTheSquirrel]

Hmm... I use AVG for Anti-Virus. Programs... not sure... only know of a little pop up that shows the weather. xD But if that was the problem (which I doubt) it would probably affect the test launcher and the Toontown launcher too.

Oh... and back in 2008 when I had tried to play (too much lag) the launcher i think worked fine with AVG...
__________________

[akamystic]

I use AVG as well. Are you familiar with looking at your start-up items via msconfig and running services via services.msc? What OS are you running (XP, Vista, or 7)?

[HammyTheSquirrel]

Uh... not familiar with that stuff... but I have XP.
__________________

[akamystic]

Click start - run - and type in "msconfig" (minus the quotations) - click ok. Click on the start-up tab and expand the window. Stretch command and location so everything can be seen. Take a screen shot. Also take a screen shot of services (check hide all Microsoft services first). Post them so we can get to the bottom of this.

[HammyTheSquirrel]

Originally Posted by akamystic

Click start - run - and type in "msconfig" (minus the quotations) - click ok. Click on the start-up tab and expand the window. Stretch command and location so everything can be seen. Take a screen shot. Also take a screen shot of services (check hide all Microsoft services first). Post them so we can get to the bottom of this.

Two issues... I don't remember how to take a computer screenshot, and it won't let me expand the window. o.O
__________________

[akamystic]

Ok.... let's take another approach for the time being. Since AVG isn't very efficient at catching malware/spyware I would suggest making sure the PC is clean first. Do a Google search for Superantispyware free (works great) and download and install from either the cnet or filehippo site. The program will automatically update with the latest definitions. Then run a full scan. Report your results.

P.S. - POTC forum nor I will be held responsible for any issues that may occur during the troubleshooting process. Proceed at your own risk.

[HammyTheSquirrel]

Ok... so I went back to Live Chat and the guy went through every possible thing that could have been wrong with it. He even got me to download a new version of my Graphics thingy,... but that didn't help. So after I restarted my computer to finish the Graphics installation, I went back to Live Chat. I ended up with the same guy again, and he told me that he would move my bug report and stuff up to the Development team to see if they could find the problem with the launcher... since it wasn't really a problem with game, but the launcher itself. One of the oddest bugs I have ever seen!

I'm just glad that he took my issue into consideration and decided it was important... especially if POTCO plans on ditching the browser.

[akamystic]

It still might be something in the PC causing the issue. Try my suggestion above if you want. It's a start.

[Mr. Awesome]

Hammy is not the only Pirate with failure to launch issues...

I haven't been able to log into the Game through the Launcher for two weeks.

[akamystic]

Originally Posted by Mr. Awesome

Hammy is not the only Pirate with failure to launch issues...

I haven't been able to log into the Game through the Launcher for two weeks.

Submit feedback/call them if you haven't already. This needs to be resolved ASAP.

[Mr. Awesome]

Oh look, the game just switched to Launcher only...

Nice knowing ye all...

[akamystic]

I'd be on the phone now.....it needs to be resolved. There must be common factors with those having issues and it needs to be root caused.

[Pirate Guy]

Whenever I click on the launcher, it doesn't come up no matter how long I wait, I also try double clicking it. Any suggestions?

[akamystic]

This issue appears to be popping up more frequently over the past few weeks. Has anything in your PC changed since this started? Install any new programs? Windows updates?