Emergency Maintenance

[Jack I]

We are sorry! Pirates of the Caribbean
Online is currently unavailable. We apologize
for the inconvenience and are working
quickly to resolve the problem. Please try
again soon. Thank you for your patience!

[Mr.LoveLocket]

Yep i hope it gets back soon. I really gotta level up

[Nelly Darkpaine]

You know... I love Pirates Online.. I really do. I enjoy the game, the people..

However, Disney IMO could care less about quality customer support, nor about customer satisfaction. This happens way too often, and to have it occur during a special event is a serious demonstration of bad business, and poor preparedness.

An unlimited access event where members cant log in?? Geez....

Its a shame, but this is exactly the reason why Im not surprised to see people going to other games - along with the other complaints - lack of quests, lack of places, glitches, bugs.

Perhaps rather than rush out a quest or event, they should put more time into preparing for it. We were doing flagship boarding earlier, and it was nothing but glitch after glitch. Boarding a flagship only to have it sink while we are on board. Grappling one to have it dissapear. Just nonstop issues.

Again LOVE the game, REALLY enjoy the people - but the quality and maintenance shown by Disney leaves something to be desired. I honestly hate paying them when the issues are so serious, and so badly timed.

Oh well.. just my rant.

[icemage]

Its working trying to spread the word now!

[Sage]

I concur with your assessment of the customer service. Prior to the announcement that the server was down I had contacted the live chat support. Even now they are claiming that my graphics card requires an update (despite my doing that 3 days ago) and that is why I have not been able to log in for well over an hour. They are also telling me that my graphics card is the reason why several other users are also locked out.

Sounds to me like a bad break up lines: "It's not me - it's you! "

[Your Gladiator]

right in the middle of an event this is stupid i love the game but its ridiculus and i talked to members service of my other account and they couldnt do anything about it I WAS SO CLOSE TO LEVEL 40 AND now i have to start again!!!!!!!! AND IM REALLY REALLY MAD ABOUT T ITS RIDICULUS. sorry for the caps lol.

[John Witherspoon]

Yeah i just randomly pulled it up and boom there it was all red and yellow...

[Your Gladiator]

Its up and running!!!

[Chris]

Originally Posted by Nelly Darkpaine

You know... I love Pirates Online.. I really do. I enjoy the game, the people..

However, Disney IMO could care less about quality customer support, nor about customer satisfaction. This happens way too often, and to have it occur during a special event is a serious demonstration of bad business, and poor preparedness.

An unlimited access event where members cant log in?? Geez....

Its a shame, but this is exactly the reason why Im not surprised to see people going to other games - along with the other complaints - lack of quests, lack of places, glitches, bugs.

Perhaps rather than rush out a quest or event, they should put more time into preparing for it. We were doing flagship boarding earlier, and it was nothing but glitch after glitch. Boarding a flagship only to have it sink while we are on board. Grappling one to have it dissapear. Just nonstop issues.

Again LOVE the game, REALLY enjoy the people - but the quality and maintenance shown by Disney leaves something to be desired. I honestly hate paying them when the issues are so serious, and so badly timed.

Oh well.. just my rant.

high five! i agree!

anyway

[icemage]

Yeah I gotta admit customer service is bad. Sorry to say this but I don't think they deserve all the money they get

[Diego Birmingham]

This happened in the middle of the double gold event?! How long was it down? Has there been any word about rescheduling the event to make it up the players affected?

[Nelly Darkpaine]

Of course not! We were 'politely' told to watch the homepage for information. But, of course, customer service is clueless and really provides no answers. Nor do they ever get back to you.

I dont understand the point of having agents when they dont have any information to offer.
One guy updating the homepage could inform alot more people than the 'Live chat' help can do.

[AdmiralSavvy]

All I'm going to say is that I hope the Pirates Team is reading this.

[Davil]

probably not or else alot would have changed in the game.

[Dr. Zeppers]

Originally Posted by Diego Birmingham

This happened in the middle of the double gold event?! How long was it down? Has there been any word about rescheduling the event to make it up the players affected?

I believe it happened with only 30 minutes left.

Many people remained connected and finished out thier 30 minutes..
I guess I was lucky. Matter of fact, I never lost connection the entire time, and im still connected... wierd!