Server Down?

[monkeybugs]

Originally Posted by Ms_Moofers

Not being a computer geek by any means, I just went to DirectX 9.0 site and hit download or update - seems I already had it because it went to "finish" almost immediately - if you google DirectX 9.0, you should get the website with no trouble. Best of luck to you - now I can't even login

I did the same thing, clicked download - and it went immediately to finish, so I guess that means we have it already I am still trying desperately to figure out why I have so so much lag and freeze time. I can freeze for up to ten minutes at a time.

[Sr.Penguin]

Right there with you Moofers, did the exact same thing and the exact same thing happened.

I don't even understand why I can't even get in because I probably have most of what they said in that email. The RAM or MB may be a bit off, but not by much.

Hopefully they fix this bug this week.

[piratesahoy]

I wasn't able to get in until I put in a new graphics card. Not sure what I had before, but it must have been the problem because I can now get in the game. I got a 256MB. I have much less lag, the graphics are good, basically everything runs much better. It was about $130 and pretty easy to install. Good luck

[Ms_Moofers]

So, just to show how much I DON'T know about computers, I thought I had a Pentium 3 - well, I dragged my computer to Best Buy this morning with the specs they sent me and guess what? I don't have a pentium at all - I have in Ingtel Centrino Duo - which they told me was a dual processor and much faster than the Pentium 4 - go figure! They also told me all my other componets were faster/higher than they required... so, why can't I get on? They think maybe their server doesn't recognize my dual processor - so now I need to fill out another bug report and tell them to make some more adjustments - Anyway, I wanted to share this in case others also had a dual processor - oh, and Best Buy didn't charge me anything

[Bizneo]

I also have a Duel processor CPU. AMD Athlon™ 64 X2 Dual-Core 4400

I have no problems playing, just the normal server lag. How much Ram do you have?

[monkeybugs]

I am running Dual processors as well and am able to play. Running Pentium 5 2.66GHz & 2.67 GHz with 1 Gig of ram with Windows XP media edition and a GeForce 7300 GS video card. Everything seems to be working properly. I have tried to install DirectX 9 - but I think I already have it. Also have cable connection. My biggest problem playing the game is long periods of freeze time. Still can't figure that out. Anyone have any suggestions? I have the latest video card drivers.

[Bizneo]

I really think the long freeze is server related. I know some of the other beta's I've been in they run software in the backgound that adds more stress to the server so that they can see how well the server can handle it. The server could also be in debug mode which can add stress.

[electrolov]

did you install the directx file you downloaded? the download should be fast cuz its small file.
--
to check directx, run a directx diagnostic
go to START>RUN
type in "dxdiag"
click "ok"

should say "system information" at bottom needs to say "directX 9.0...."

mine says "directX 9.0c (4.09.0000.0904)"

--alot of betas will ask for a copy of the dxdiag file, disney doesnt because if you use the "bugreport" file (located in the PiratesOnline folder), it sends a copy of the game log files, u can read this info too

in the PiratesOnline folder, files called "launcher-(numbers)" open the most recent one.
this will list your hardware, windows version, dx info, between the start of the file, and
"trying to start spash and sefl path"

[Ms_Moofers]

Ya'll know way more about computers than I do - all I know is they told me I meet the specs, and then some, layed out in the email I got - no clue how many gigs or ghz or whatever just know they had no reason to lie because I would have paid to update (yes, I'm desperate). My poor neice who also played on my account is going bonkers!

[monkeybugs]

Originally Posted by electrolov

did you install the directx file you downloaded? the download should be fast cuz its small file.
--
to check directx, run a directx diagnostic
go to START>RUN
type in "dxdiag"
click "ok"

should say "system information" at bottom needs to say "directX 9.0...."

mine says "directX 9.0c (4.09.0000.0904)"

--alot of betas will ask for a copy of the dxdiag file, disney doesnt because if you use the "bugreport" file (located in the PiratesOnline folder), it sends a copy of the game log files, u can read this info too

in the PiratesOnline folder, files called "launcher-(numbers)" open the most recent one.
this will list your hardware, windows version, dx info, between the start of the file, and
"trying to start spash and sefl path"

Thanks so much! Yes I do have the current version installed, but its nice to know how to figure that out. Ran all of the tests and everything seems to be running just fine. I have no clue what causes the severe freeze. I guess it could be server related, but no one else seems to be having freeze times as long as I am. I also can't seem to get my fps rate any higher than around 30.

[monkeefriend]

Originally Posted by electrolov

did you install the directx file you downloaded? the download should be fast cuz its small file.
--
to check directx, run a directx diagnostic
go to START>RUN
type in "dxdiag"
click "ok"

should say "system information" at bottom needs to say "directX 9.0...."

mine says "directX 9.0c (4.09.0000.0904)"

--alot of betas will ask for a copy of the dxdiag file, disney doesnt because if you use the "bugreport" file (located in the PiratesOnline folder), it sends a copy of the game log files, u can read this info too

in the PiratesOnline folder, files called "launcher-(numbers)" open the most recent one.
this will list your hardware, windows version, dx info, between the start of the file, and
"trying to start spash and sefl path"

Thanks for that info electrolov.....your way was so easy compared to what i went through to find out what i was running since i was cut from the game since the may 18th update. and also i got the same exact system information as you mentioned in your post above.....>BUT i got a new message mates and im hoping with fingers crossed that POTCO is working on a solution to my problems OR....OR....i might just consider getting a better graphics card but am hoping they will resolve it first...Here's the new email i got from Pirates online beta support for issue ####

Thank you for your e-mail.

We are sorry you are having problems playing Pirates Online.

Currently we are continuing to make changes and updates to the game and sometimes this will

affect your game play. Currently your graphics card is not functioning with Pirates Online.

We are working to resolve this issue and apologize for the inconvenience.


Does this sound promising and anyone else get any specifics to their problems in beta support emails? I MISS POTC ARRRRGGG

[Grandpa]

Originally Posted by Ms_Moofers

I'm starting to think it's personal - although I have reported microsoft error messages several times a day this is what my one and only email from them (dated yesterday) says:

"Hi,

Thank you for contacting Pirates of the Caribbean Online.

Please do not reply to this message, as it is not an unmonitored e-mail address.

If you are trying to unsubscribe from one of our mailing lists, please follow the directions at the bottom of the e-mail you received. This will ensure that your request is handled correctly and as quickly as possible.

For the latest news, check out our official web site at:

http://disney.go.com/pirates/online/index.html

Regards,

Pirates of the Caribbean Online"

I wasn't trying to unsubscribe, all I was doing was reporting a bug - oh, and if I was trying to unsubscribe, there was nothing under the signature - I just want to play the game -

btw - thanks for posting what they sent you - I did update my direct X but nothing changed - and can't even get to the options menu - dumb mircrosoft error message

I got the same message in responce to a bug report.
Guess the old canned message got plumwore out from over use.

[domestcwench]

Originally Posted by soeasilyamused

...or give feedback on bug requests? Even just a "Thanks, we're on it!" would make me feel better about spending my time taking notes while I play.

I agree completely I was just saying that to someone else. I still cant get on at all. It has been 6 days now. I am really frustrated. And to top it off....My daughter apparently did or said something she shouldnt have on VMK (I dont know what she did because they wont tell me anything) and got herself banned. Because she has used MY laptop, they banned me as well. That infuriates me. I have spent major money and time on my character and to get banned and not have it be because of something I did, and not be able to discipline my daughter if what she did was bad is frustrating. Anyway, I feel better now lol. I really hope this gets fixed soon...I WANT TO SHOOT SOMETHING!!

[Pirate Rose]

On the VMK thing, if you go to "contact us" as a parent, they might let you know what happened. But I do know, sometimes when people have used contact us to ask about a ban, or to say sorry, they received an automatic 10 year extension.

[domestcwench]

Originally Posted by magicalnights

On the VMK thing, if you go to "contact us" as a parent, they might let you know what happened. But I do know, sometimes when people have used contact us to ask about a ban, or to say sorry, they received an automatic 10 year extension.

That is what im afraid of. I have sent messages and I actually did get a reply on both. I sent one from my character and one from my daughters as the parent. They said that I was frozen because of something she did and that it was against their policy to say what she did wrong. (I would really like to know if she needs to be punished for what she did. For all I know it could have been something someone else did and she was just in the wrong place at the wrong time) And on her account they said they couldnt tell me anything because they had no way of knowing if I was really the parent or not. I am really afraid that they are going to extend it for the 10 years. sigh. We have made numerous trips to Disneyland, made numerous purchases there, bought hundreds of dollars worth of movies to get movie rewards and such. We are the types of people that VMK is marketing to . I have more than 10 completely decorated rooms with rare items in them. I dont even talk to anyone when im on the game. I dont trade, I dont go into any rooms but host rooms at all. Ok I take that back I do talk to people when im in a game and they dont know how to play. Or if someone asks how to get somewhere or something. I try to be helpful. sigh...And so now I cant get on this game either....sniff sniff.