"Closed Abonormaly" Solution

[Krickit2]

Originally Posted by CaptainCamona

Ok I made the new folder thing the exact same way I did with game_options but named it last_game_options. And yes I saved all my stuff in the Pirates Online folder. But how do you check your Activex?

this website will best explain how to check your directx version

http://www.webcamsoft.com/en/directx.html

also check that your vidoe drivers are up-to-date. I know of one other person that recieved an e-mail Piratesonline that their video drivers needed to be updated

to do this open your control panel and click the system icon
under the hardware tab click the button that says "device manager"

click on the + beside display adapters

this should show you the video card installed

double click your video card in the pop-up choose the driver tab
there should be a button that says
update driver....... click this


BTW the file in my folder says last_working_options....I am not sure if it makes any difference.

[CaptainCamona]

Which website do I go on to see what activeX I currently have installed?

[Ms_Moofers]

try www.activex.com - don't know if that would work or not since I use DirectX but there should be a "download" button/section - best of luck

[Bellatrix]

I just made a new text document labeled "game_options".
Hope it works. Game is busy though.

[Krickit2]

Originally Posted by CaptainCamona

Which website do I go on to see what activeX I currently have installed?

The website link is listed in my previous post

I am by no means a computer guru....I have just worked with them for 20 years so had to learn a little bit out of self defence

none of my solutions are guarenteed to fix your problems, They are only things you can try. If updating the drivers doen't help you can alway roll them back

I too hope they don't mess up the steps forward we have acheived today!

[Ms_Moofers]

Originally Posted by Krickit2

The website link is listed in my previous post

I am by no means a computer guru....I have just worked with them for 20 years so had to learn a little bit out of self defence

none of my solutions are guarenteed to fix your problems, They are only things you can try. If updating the drivers doen't help you can alway roll them back

I too hope they don't mess up the steps forward we have acheived today!

20 years??? sounds like a guru to me!!! and I'm with you - sure hope they don't mess up what you have shown us today!

[Bellatrix]

Oh my gosh.

I'm in.

I LOVE YOU GUYS SO MUCH!

[Dennis]

Well I made the changes and now I can log in and play...sort of. All the icons on my screen keep disappearing. I can't open my chest or see any info on the screen. It comes and goes. Someone asked me last night if I wanted to sail with them. I could not answer them. I also can't see damage I'm doing in battle. Like I said everything is on the screen then it all goes away. Anybody else having this problem??

[thebeez]

I am also having graphics issues that I was not having pre-May18th. Missing icons, strange looking text, etc. The game seems to be stressing the video memory heavily. I reset all options to the lowest settings, took out all reflections and playing in the smallest windowed version (and remembering to re-boot before starting to play) and this seems to help, I can play on land now no problem, but sailing especially if there are other player controlled ships around can make me crash after 10 minutes or so. But I'm not complaining, at least I'm in the game.

[HaveAMagicalDay]

You will notice its lag.i when your in LOL nothing new its not the best game bc of the lag lol

Glad somebody found the answer so many more people can get in!

~Cpt.Sea

[Krickit2]

Since the May 18 Update a lot of people have been having these graphic issues and severe lagging and crashing

what ever they did on the 18th seems to have been a hugh step backwards! Buildings don't show up till I get right up on them. At times I fall through the graphics and end up with everything above my head. Other times I could fight an enemy for ever and neither of us sustain any damage. The graphic bugs are worse than they have ever been. And until the 18th lag was minimal and not a big issue for me. I would lag on occasion but generally not for very long. After the 18th I started lagging every 5 or 6 steps, sometimes for the freeze lasts a couple of minutes before I can move again. Also I have completed one of the crew member quests (carver) and was almost to the end of a second (offill). Now I have 0 of five crew members and the Ofill quest will not advance or drop. I had already completed the Offill quest on another player before. So now we have more quests that won't complete. And loss of the information when you do complete them.

Since the update last night my lag issue is somewhat milder, I lag about every 5 or 6 steps but at least now they are more like quick little hickups. But I still have most of my graphic issues and my quests are still in a mess.

That being said I am on a high-end, 7 month old, 2.6gb duel core desktop machine and elite broadband service. I could not imagine running this on anything less and envy those with gaming systems.

Last but not least....I still love the game.....and this is beta so problems are expected......really was just letting all of those that have been locked out know what new issues we have been having.

[Red Bull]

Originally Posted by Krickit2

this website will best explain how to check your directx version

http://www.webcamsoft.com/en/directx.html

This link if was working seems to be broken, the website maybe down at this moment in time i spose.

This link give tells u what directx is and what its used for.

http://en.wikipedia.org/wiki/DirectX

Directx 9.0c is latest version (version 10 is on the verge or just been released, but so far havent seen any cause to rush a download this yet, and certainly dont think its required to pirates yet), u shud make sure this is on your machine, and that the version u have is not corrupted. U can get this from microsofts download centre, or google it many sites allow quick download.

As far as finding out what card and directx facilities you have current, u can run a prog called dxdiag (Start menu - run - type:dxdiag), this gives u details of all multimedia hardware, including directx, and has tests that can tell u if your software and hardware is running directx properly and at what level.

If your happy to do so you cud then use this to save you multimedia details to text file and print relating part up here, for others to see if you've got what it take to play, and if there cud be any problems there.

'Keep it Kool '

EDIT: yes nice link, explains it very well with pics. Good thing about dxdiag aswell is as i said above, u can make text file u can copy from to use for tech guys to help u, has all the info they need there...

[Red Bull]

Activex is not Directx.

Activex controller, is a small program (plugin), that allows outside program to control and use parts of your system. Some sites and some online game loaders use this, Disney onine is one of them, these usually acess the files they require to run correctly.

If the activex is signed and trusted theres not much problem with it, however allow a unsinged, unknown activex on your computer is extremely dangerous.

So be warned now! any change u make to your activex security settings cud potentially harm your machines operation. Altho if your careful and sensible, u shud be safe.

To see what activex setting u have:- go Start Menu - Control Panel - Internet Options. Select security tab, and custom level.

Scroll down to main activex sections.

These are settings that shud work safely. But also allow disneys activex to do its stuff ok.

Automatic prompting for Activex controls

Disable

Download signed Activex controls

Prompt (u cud put enable, but i prefer to be told if any activex is being load even the friendly ones, if it stays as prompt, and yellow bar comes up on loading window, asking you if u want to load activex)

Download unsigned Activex controls

Disable (some have changed this to prompt or enable, in hopes this will help, it may do, but is extremely risky, if do change this setting to see if it will help loading, i wud advise putting back straight after).

I however wud say that u shud not need to change this to load disney products, I wud advise not changing this.

Run Activex controls and plug-ins

Enable

Script Activex controls marked safe for scripting

Enable


Again -WARNING- careful when changing these, if your not confident about making these changes, then don't, its only a game and beta at that, its not worth risking your whole computer for!

[CaptainCamona]

I love you all i'm finally in! Especially you Krickit you went through hell to get me up and working, After I installed ActiveX 9.0 and an hour wait it started working, if you ever want to get married call me ok? ))

[Red Bull]

Cool 100% satisfied customers, not bad for a couple nights work.

Krickit2's tech thread, is up and running then i take it .

Shame there isn't 100% satisfaction with ones who are managing to get on, seems Disney Devs need help.

Krickit it's over to you again

'Keep It Kool '