Who is able to play on their main pirate?

[Pirate Rose]

I am now able to play on my main pirate, but I did lose a level lol oh well

[Minichristy]

Originally Posted by Magnet

I am not able to play on my HPs either...what model Dell is it that works for you? What OS is running on it? Maybe we can identify something specific and develop a work around.

My hubby's Dell is a Dimension E510, with XP. My HP is 3+ years old. Has a Radeon 9800? graphics card. 128 RAM. My other is one year + old. Dell is less than a year. All XP.

I just do not know anything about computers!

[Badpete]

well after seeing the last post i realized that i was using my HP desktop with windows XP so decided to try insatlling the game on our toshiba laptop also with xp. unfortunately had same result - got windows error beofre the pirate choice screen

i am going on a week now without being able to play. too bad cause i really was having fun with this game

[Minichristy]

Miss seeing you, too, Bad Pete. I am just lucky I had another computer that worked. Tried on a second HP, and it did not work, either.

[Dolnor]

I couldn't access my main character after the May 18th update. I read the log file that is sent with the crash report. It indicated that my character's Quest DNA was the problem. I copied what lines the log listed at the error into the main message box and sent it. I was able to access my main character again about 4 days later.

I would suggest everyone to read the log files when they crash, which are sent from the crash report/bug website. Look near the end of the file for errors and where the server told the client to close. It usually indicates the problem...and it really isn't written in techno-jargon. Well, most of the file is but the errors are usually pretty plainly-written.

I am leveling/skilling slowly so I can't offer suggestions on these forums about high level content/quests.

Toodles,

Dolnor Numbwit
Eternal Newbie
aka Will/Billy Greasefish

[Ms_Moofers]

Originally Posted by Dolnor

I couldn't access my main character after the May 18th update. I read the log file that is sent with the crash report. It indicated that my character's Quest DNA was the problem. I copied what lines the log listed at the error into the main message box and sent it. I was able to access my main character again about 4 days later.

I would suggest everyone to read the log files when they crash, which are sent from the crash report/bug website. Look near the end of the file for errors and where the server told the client to close. It usually indicates the problem...and it really isn't written in techno-jargon. Well, most of the file is but the errors are usually pretty plainly-written.

So, how does a non-computer person fix this server telling the client to close??? ANY help is appreciated - after a week, I'm starting to take it personal

[monkeefriend]

Seven days now with no connection to this game. I am losing hope now.

[Minichristy]

I upgraded the driver for me HP computer's graphic card (Radeon 9800 Pro), and was able to get on. Try updating drivers. I know it did not work for another of my computers, an HP with Intel thing. I know they have heard us, and are working on a cure. We all will be together again!

[Dolnor]

Ms. Moofers and everyone else,

Try updating your video card drivers as was suggested...first.

If you don't know what video card you have in your computer, there are a couple of ways to find out.

1. You could download a program called Belarc Advisor, which is free, which will tell you a lot about your computer...including what hardware is installed. You can find the program here: http://www.belarc.com/free_download.html

2. Or you can look on your computer in the Device Manager to see what is installed. The steps are:
• Click on Start then select Control Panel
• Double Click on System and then Click on Hardware tab at the top.
• Click on Device Manager
• Click on the small + next to Display adapters
• Write down what is listed there.
• Close the Device Manager

Now go to Google.com and enter what you found in the search window and hit enter. From the results listed, find the website that matches the manufacturer of the video card...don't go to the other websites as you may get a bad or virus-infected video driver...go only to the original manufacturer's website. Radeon is made by ATI.

In the manufacturer's website, you can choose Drivers section. In that section, they want you to select your type of video card and what Operating System you use. On the page listing the latest version of the drivers, you will also find instructions on how to update your drivers on your computer. I suggest you print those out and follow them to the letter!

I hope all this helps you get back into testing the game. I had 3 days of withdrawl symptoms...I can't imagine a week's worth! -)


Toodles,

Dolnor Numbwit
Eternal Newbie
aka Will/Billy Greasefish

[piratesahoy]

I just got this today after sending in the bug report about the Microsoft error. It didn't help me, because I already updated every driver that I could. My computer does use the Intel graphics card and not the Radeon/ATI which seems to be working. Good luck everyone:

Thank you for reporting a problem.

Pirates of the Caribbean Online uses DirectX 9 as the default API to
render graphics. If the version installed on your computer from your
video card manufacturer is unsupported or corrupted, Pirates Online will
then use an older version of DirectX. However, for better 3-D game
display, you will want to update DirectX from Microsoft’s website.

http://www.microsoft.com/downloads/d...displaylang=en

If you still experience display issues within the game, try changing
the Graphic settings under the Options control panel. Be sure to click
Save before you close the Options screen.

Graphic settings that can be changed:

Reflection
•Off
•Sky Only
•On

Shader Level 4 (requires a restart)
•Off
•On

Shadows
•Simple
•Rendered

Texture Detail Level (requires a restart)
•Low
•Medium
•High
•Maximum
•Compressed

Note: both Shader Level 4 and Texture Detail Level require a restart of
the game in order for the changes to take effect.

Thanks again for your email and we look forward to seeing you soon in
Pirates of the Caribbean Online.

[thebeez]

I wonder how someone would go about fixing a corrupt directx file. In my game log there is a section that says checking for directx9, it is found but then there is an error with one of the files so the game says it is using an earlier version of directx. I have tried to redownload directx9 (C I think) but the installer just says its finnished without installing anything. From what I can tell there is no way to remove the old corrupt directx9 from my computer.

[WDWTigger72]

I have had no problems on my main pirate, I mean no problems other than what people have been posting. I had an initial problem playing the game because my active anti-virus software was scanning the pirates online folder causing my game to crash all the time. The only other major game problem I am having is really having the ability to change weapons for building other weapons up, they all say "require training" which I believe everybody else is receiving also so you cannot change or swap out weapons...

[Nick]

I can get into the choose a pirate screen and see the 3d graphics and change the graphics settings etc. etc.

But as soon as i pick a pirate and i see the pirate appear on the screen after the loading page it crashes.

This also happens if i try and make a new pirate.

[Dolnor]

Nick,

Sounds like maybe your client is not connecting to the server after you finish with the login server (the character screen). Check the log file on the bug report. It should say where the server told the client to close.

I would suspect that maybe the port that the game server connects on is being blocked by your firewall?

On a related note, I have to close ZoneAlarm and all my virus programs to play the game. Like a previous poster, my anti-virus software wants to scan everything that come through the net. It also randomly starts scanning folders. I just leave the router turned on and set the ports that POTCO and other games use.

Toodles,

Dolnor Numbwit
Eternal Newbie
aka Will/Billy Greasefish

[Ms_Moofers]

Originally Posted by piratesahoy

I just got this today after sending in the bug report about the Microsoft error. It didn't help me, because I already updated every driver that I could. My computer does use the Intel graphics card and not the Radeon/ATI which seems to be working. Good luck everyone:

Thank you for reporting a problem.

Pirates of the Caribbean Online uses DirectX 9 as the default API to
render graphics. If the version installed on your computer from your
video card manufacturer is unsupported or corrupted, Pirates Online will
then use an older version of DirectX. However, for better 3-D game
display, you will want to update DirectX from Microsoft’s website.

http://www.microsoft.com/downloads/d...displaylang=en

If you still experience display issues within the game, try changing
the Graphic settings under the Options control panel. Be sure to click
Save before you close the Options screen.

Graphic settings that can be changed:

Reflection
•Off
•Sky Only
•On

Shader Level 4 (requires a restart)
•Off
•On

Shadows
•Simple
•Rendered

Texture Detail Level (requires a restart)
•Low
•Medium
•High
•Maximum
•Compressed

Note: both Shader Level 4 and Texture Detail Level require a restart of
the game in order for the changes to take effect.

Thanks again for your email and we look forward to seeing you soon in
Pirates of the Caribbean Online.

Hi Piratesahoy - I got this same email today... are they talking about the options button on the main screen after logging on? I searched my control panel and got nowhere with that... sad thing is, I can't get beyond logging in - main screen with choose a pirate is black and then the nasty mircosoft error message. If this is found someplace different, please let me know. thanks