Don't put points in Take Cover

[Stormrunner]

Originally Posted by Whatever Man

I find it extremely sad that Disney doesn't even offer you technical phone support. A company the size of Disney and they can't even give you 1 human being to talk to for support...but that is Disney's reputation today (a very bad one).

The phone number is right on the Pirates website: 877-427-7744

I've called them several times on various issues. Don't expect answers, but they will at least make note of your complaint and send it on (supposedly).

It's also worth sending an email to [email protected], imo.

Several months ago, I sent in feedback about the "Parry" skill. It worked fine at 1 skill point (not a lot, but then I didn't expect it too). But as soon as I put a 2nd skill point on it, the frequency at which I would "parry" went waaayyyy down. I wrote and asked them to look at the code/specs of the skill. Now, I have no way of knowing whether my comments made a difference, but a couple weeks later I noticed the skill was working much more often than it had before. So it can't hurt to try.

[Dr. Zeppers]

Originally Posted by Stormrunner

The phone number is right on the Pirates website: 877-427-7744

I've called this number requesting assistance numerous times.

They are strictly BILLING support, per the individuals I have spoken with each and everytime I call them.

They refer you to the online live chat/bug report process for ALL technical support aspects of the game.

Zeppers lvl 40 - All mastered but lvl 21 cannons
Groggy McJones lvl 26 - All weapons quest/tp quest finished - avoiding story quest
http://pirates.teamofx.us

[Stormrunner]

Originally Posted by SamuelMcMalley

I've called this number requesting assistance numerous times.

They are strictly BILLING support, per the individuals I have spoken with each and everytime I call them.

They refer you to the online live chat/bug report process for ALL technical support aspects of the game.

That had not been my experience, as I have called them about a dozen times on technical issues since the game went live last November.

However, I just called them again and they told me that they are, indeed, the billing department. I asked if they have changed their phone support function recently (as it's been well over a month since I last called) but the guy I was talking to was obviously new (and clueless). When I pointed out that their own website lists that number for Tech Support, he replied: "I don't know why they do that."

It was not my intention to mislead -- and I still think an email to memberservices couldn't hurt.

[Dr. Zeppers]

Originally Posted by Stormrunner

It was not my intention to mislead -- and I still think an email to memberservices couldn't hurt.

Didnt think that for a moment. As you said, the site SAYS its for technical support. I called them about a month ago for issues with my Port Royal teleport quest I never recieved. I was told they were only billing support at that time. I'd called about a few other minor issues, and had been directed similarly. It appears that they can perhaps flag your already submitted support incident for priority attention however.


Zeppers lvl 40 - All mastered but lvl 21 cannons
Groggy McJones lvl 26 - All weapons quest/tp quest finished - avoiding story quest
http://pirates.teamofx.us