Will removal of linked acct's effect you/your family game play?

[Crazypirate]

Disney's response to negative feedback!

Admin GM Cayman Trench
Thanks for your feedback regarding the change made to Linked Accounts. We understand your concerns and apologize for any inconvenience this may have caused you, we'd like to take a moment to address your questions and comments:

Q: The Linked Accounts feature was implemented from the beginning, and used by a large number of subscribers and families, why remove it?

A: We removed the feature because it was being exploited more often than it was being used for its intended purpose. Players were using it to work around suspensions and holds after these players were removed from the game. In addition, many players were allowing other players to access their account with the feature too - In both cases, this compromised game security on several levels. Please know before we implemented the change we collected data on exactly how many people would be affected by it, in reality this change affects an extremely small number of our players.

Q: With this update, you have effectively made my character (that I have spent many hours to level and master) totally inaccessible.

A: If the character you're trying to access is yours, you should have the account information to access it. If you don't remember your account information, please use our Account Services to recover your Member Name and Password. Can?t remember your password or account information, then use the links below for help:

Forgot Your Account ID?

Need to Change Your Password?

Q: Is this so Disney can make more money on subscriptions?

A: We did this strictly to address security concerns. We?ve removed the ability for you to tab between linked accounts, not to link them, so families can still have multiple accounts and pay for those accounts through one primary account.

For the few families that actually used the feature to play with other members of their family at the same time using the same account, again, we sincerely apologize for any inconvenience this may have caused you. We're working on a solution that will directly address your concerns, until then, please access the account you want to play directly by using your account information.

Thanks for all your great feedback. We know any change takes some getting used to, but feel the change will not only improve account security but help make the game better as well by making players more responsible for the actions of their own accounts. Keep those comments coming!