Are you displeased with customer support?

[DKpirate]

Originally Posted by jg007

the problem with this is that anybody with some small tech knowledge or a list of suggestions can suggest how to resolve this as it is always the same type of stock answer and doesn't really require any thinking so I would personally not accept this a evidence of good customer service!.

the time it really matters is when you are asking them specific questions regarding 'their' product and for me so far I have not had good experiences with this.

Isn't that what half of customer service for an MMORPG is though? Part of it is technical assistance and the other part is account issues.

Accept it or not, they suggested something to me that I didn't know. It was helpful. It worked. I'm pleased. To me, it seems like they did their job.

Furthermore, I didn't say they had exemplary customer service. The question asked if you are displeased. My answer is "not really." I have no real reason to be displeased.