How do you get unsuspended?

[Lib Feathers]

It's been more than 72 hours. They said this time I had to call. I can't get anyone to answer the phone! I left a msg but there's not a good time to call me back. I'm sick right now, and if that phone rings while I'm asleep, I'm NOT going to answer it. Why can't I call them when I feel halfway decent and talk to a real person? Can I go through LiveChat or will they just blow me off, too, like before? ("You have to submit a bug report first...")