Need Help Contacting Test Live Chat

[GraceWildRage]

Unfortunately, one day I logged onto the Test area and noticed that my gold founder coin was gone. Still have it in open. I have emailed Disney who told me to sumbit a bug report. I submitted a bug report and received a response to contact the live chat. I signed on to live chat from my help at the bottom of the test launcher and was told that they can only help with the open game. Had no clue as who to contact, but did tell me to send a bug report! ARG! I feel like I am running around in circles with a doll that has no voodoo power at all! Can anyone please tell me how to contact the live chat for the test server? I certainly would appreciate it!