Cannot load new Directory

[Nell]

I’m having trouble accessing the new Directory; I click on it and it gets stuck on loading.
I had no problem using the old one but for some reason the new one will not load for me.
I contacted Customer Service and they couldn’t help. They referred me to Tech Support and they couldn’t help!
There are no pop-up boxes or error messages to give me any clues as to what might be the problem.
Is anyone else experiencing this problem?? I feel it must be something in my computer settings but not sure what to look at.
My browser is Windows Internet Explorer v 8 – I am current with updates and patches.

Any suggestions would be greatly appreciated!!