They wont tell me that, ill be on the phone with them in a heartbeat.
Personally I believe it is thier intention to resolve it, more than likely they will somehow edit my pirate and add it manually (since I filed a bug report). The unfortunate problem here is that, that will help noone else.
If I dont get the item on my pirate, they will not be liking me one bit, posting lies on thier Grog blog to make everyone think everything is warm and fuzzy. And then just say sorry? Not gonna fly.
They will continue to get all thier steps in resolving this posted publicly for all to see here on the forums.
Sorry doesnt cut it. I refuse to be left out/punished for being a dedicated paying player.
If it does not get resolved, I will be demanding refunds or in the least a months credit for having waited for this event, and them not providing it as advertised. They do have some responsibilities, they cant just say stuff and not mean it.