You can write them at <
[email protected]> but include the following information
1) Your account ID
2) The e-mail address associated with the account in question
3) The Date of Birth on the account (MM/DD/YYYY)
You may get this dreaded reply:
Due to the nature of the information, we have placed your account on a 72 hour hold. To regain access to your account after the 72 hours, please review and agree to our Terms of Use and House Rules here:
http://disney.go.com/corporate/legal/terms.html.
We are concerned about your safety online, so exchanging personal information through Disney's community of web sites is not permitted. This includes information like your name, age, e-mail address, school name, phone number, or city of residence. In addition, any discussion of Web addresses or social networking Web sites where personal information is or can be posted or exchanged are not allowed.
Please take this time to visit our netiquette page at:
http://home.disney.go.com/guestservices/netiquette to learn more about online safety and manners. Understand that this 72-hour hold serves as a reminder to promote a safer, more pleasant online experience for all Guests. However, keep in mind that further violations of the Terms of Use may result in account suspension or termination.
Thank you,
The Disney Online Team