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Under account options in the game, when you first log in, check you account preferences, set it at unlimited true friends, open chat. It will say "create account" under your log in area which will bring you to "enter your beta key" page. Click the "exit" button at the top right which will bring you to another screen. Click the "log in" button and enter your login info. There you enter your username under account management and click on "edit" . you can see your chat preferences.
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