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I had problems initially with chat as well. I did two things; not sure which one fixed it but:
1. I email support and sent them my files
2. I kept playing around with Parental Controls - try different settings
One of those fixed it - within a couple of days, I was able to see the + sign and I was finally able to hear/see other chats; where as before they could hear/see me but I couldn't hear/see them.
I'm just happy it works now!
Good Luck Mate!
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