As far as what gets someone banned, There is an intriguing lack of consistency and common sense that keeps us all guessing.
The one time I was suspended, the other half of the same conversation had thier ban lifted.
I learned this from that adventure:
(My approach) The polite, common sense, intelligent, and informative approach will always fail to reverse a suspension, as the Disney rep can ignore you for the duration of your conversation.
(My friends approach) The rude approach, name calling, cursing, telling the Customer Service rep they dont know what thier doing, are doing a crummy job, and that thier company is a pile of etc etc.. gets your suspension lifted.
Go figure.
As mentioned before, make sure the individual is NOT on the pirates friends list, report them, and then change to another server. (hopefully you can be done with them from that point!)
Zeppers lvl40
http://pirates.teamofx.us