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Thanks Angel.
That's what i figured out, since it is my childs account that has unlimited access, we both always signed in under his name, etc. Now when he plays he continues to sign in under his name (no plus sign for chat). When i play, i sign in under my adult account (basic), then access my pirate on his account (unlimited) and i have the plus sign in my chat. I didn't realize i could do that until yesterday. I now know it was an easy fix and probably a stupid question.
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