Quote:
Originally Posted by SamuelMcMalley
I've called this number requesting assistance numerous times.
They are strictly BILLING support, per the individuals I have spoken with each and everytime I call them.
They refer you to the online live chat/bug report process for ALL technical support aspects of the game.
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That had not been my experience, as I have called them about a dozen times on technical issues since the game went live last November.
However, I just called them again and they told me that they are, indeed, the billing department. I asked if they have changed their phone support function recently (as it's been well over a month since I last called) but the guy I was talking to was obviously new (and clueless). When I pointed out that their own website lists that number for Tech Support, he replied: "I don't know why they do that."
It was not my intention to mislead -- and I still think an email to memberservices couldn't hurt.
