I'm not even sure there is a Live Chat only for the Test Server. I was having trouble submitting bug reports for Test. If the page automaticaly generated, then the Test team would get the report. If I found a problem and tried to submit it myself, it would always be directed to the team for the live game.
I finally looked through all the emails I had received from Pirates starting with the Beta 1 phase and saw that ALL the email addresses were the same, Beta, Test and Open. I decided to send an email to that email address commenting about the fact that it is difficult to report problems on the Test server. Of course, I never received a reply!
