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Today, I noticed the online text chat support was down... the message was "SORRY! Chat is Not Available Right Now" then they gave the operational hours below that. This message was being displayed midday, right smack in the middle of their published operational hours.
So I went back to the Support Link and indeed found they had new hours and a new phone number. I called it and it appears, although I am not certain yet, to be the same support department.
I'll call again tomorrow and find out for sure, because earlier this month they said they were increasing their communication lines between departments, and I want to find out if this new policy is still true, as well as get some feedback on whether others are getting kicked out of the game every half hour as does my account. (unexpected disconnection, you know the message, the one that doesn't generate any bug report, even though it is UNexpected... -- it happens to me at least once every half hour.)
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