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Originally Posted by leo
they pay because they want to and not because they are forced.
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You are correct in that people have a choice in whether or not to purchase UA access but ONCE that service is PURCHASED I think its a reasonable expectation that service is working properly & within satisfaction. If it isn't then they should be able to voice their dissatisfaction. Your assertion that because the customer chose to pay makes it appear the customer is the one at fault, which is certainly far from the case.
Let me put it this way: You go to the market and pick out a nice juicy Red Delicious Apple from the cart to have for a snack that day. You go up to the counter with the smiling clerk and make your purchase. When you get home and slice it open you discover the inside is mostly brown and rotten—hardly an appetizing snack and certainly not what you expected, right? but as you said you weren't forced to buy an apple heck you didn't even have to pick that particular apple from the cart.
Quote:
Originally Posted by leo
those who paid are also still getting an extra 14 days so they did not lose any paying time
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Again, I understand That POTCO is trying to rectify the situation as they see fit, however its up to the individual paying customer to decide whether that paid time is of equal value to the unrecoverable played time.