The Crew at Pirates Online would like to begin this letter by thanking all Pirates who have stood their ground in the face of what has been a very trying week for everyone. We understand the horizon contains many adventures and yet you choose to sail with us and for that we will always be appreciative.
These challenges arose from improving our game servers to provide guests with faster and better hardware. Rollbacks and service interruptions are things we have little tolerance for on our LIVE servers. We test as much as we can to provide the best show possible but on occasion a storm of great magnitude strikes. Some of the hardest decisions need to be made during trying times.
Our systems were once again troubled on February 16, 2011 and once again we had to make tough choices. Resetting progress was necessary. We believe to have a handle on the situation and will continue to monitoring gameplay and data that comes in as thousands of Pirates log in by the hour.
Resolution:
For Unlimited Access Members, whether it is a recurring subscription, gift subscription or Game Card, we will be extending your access. An additional 14 days of time has already been added to your account. We understand this does not compensate the time you've spent customizing and looting. (More on that in a bit.)
Additionally, Basic and Unlimited Members, should redeem the code: golden
Click here, for instructions on how to redeem codes.
Consider this a small disbursement prior to our upcoming Double Gold Weekend which will coincide with our Mardi Gras celebration:
Double Gold Weekend
March 12 and 13, 2011
We hope with this early holiday announcement Pirates can find the time to replenish their gold coffers back to their rightful amounts in a fraction of the time.
In the meantime, all Pirates (both Basic and Unlimited), can redeem the following code: darkcutlass
This 'Rare' Cutlass has a Cursed Fire ability that lights the blade with a mystic flame and deals additional fire damage to the enemy. Although it may not replace what you lost, it does give you a strong and rare weapon to help get your Pirate back into the fight and on the battlefield to plunder for loot! This limited edition item was retired but we are bringing it back in this unique occasion.
We hope this helps answer some questions. If you have any other items you'd like answered, please submit a comment below. Our ADMIN GM CAYMEN TRENCH will be active in posting responses for any frequently asked questions.
Fair winds,
GM Caymen Trench