I some news to shed some light. I got back from live chat and I told them that the Erin the EITC guy was not there to start the Valentine quest. Then he logged in to check it out for himself. He said he was gone to! So he sent in a report to the Developer team. Also any loot plundered since the data loss and the Feb 7 breakdown MUST BE REPLUNDERED! They don't have the power to re-add items back to your inventory. Hope this breifing helped the users talking about what happen on the data loss.
