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The PotCO staff who answer these messages probably don't care. the reason being is that they answer thousands or similar e-mails on a daily basis. If they actually read and gave a semi-informal reply, like you expect, then only about a hundred or so e-mails would get answered a day. Disney wants to be able to help as many people as possible so personalized replies get thrown out the window and in come the pre-typed copy-paste messages you see today. This happens in all MMOs as well, once they reach a certain size.
As for the emote...how the heck is that used to portray anything inappropriate? (send PM if you feel like answering). If it was, then i guess it's fine for it to be removed, removing an emote or two doesn't really affect the game much anyways. Just in my opinion, the message in the opening post seemed rather insightful, and your argument completely fell apart in the third paragraph; removing weapons would remove the entire core of the game.
sorry if my post seemed offensive in any way, that was not my intention. However I am rather blunt about things at times. If anything in my post is offensive/inappropriate I will have no problem changing it.
~TheBlastMage
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