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It seems to have gotten worse. I used to get better, more personal responses from them a few months back, but now it seems copied and pasted. Its quite annoying actually. POTCO was one of the few online games that actually had workers send good responses, and now they don't do that anymore. I mean, if they are going to reply like this, why reply at all? It's very annoying.
I would try sending a reworded message of the same thing you just sent, and add that little part at the end. Just see how they respond.
Also, please take the worker's name out. The worker should remain anonymous. It's not fair for them for you to post their message using their name.
Also, I sent an email to them that was even longer than yours, going into much more detail (no offense at all to the email you sent) about why they shouldn't remove it. I got almost the exact same response as you did.
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