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I would call customer service.
However if you are not in the US there might be problems using the phone.
Phone: 877-427-7744
Service Hours:
Mon - Fri: 8am - 6pm (PST)
Sat: 6am - 4pm (PST)
Sun: 10am - 6pm (PST) <--- if you called around the time you posted, you were about 9 1/2 hours early which might have been what was up with the phone option, I dont know.
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