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Did you give them a call?
It didn't help me with the credit card problem but it might work for you.
Customer Service 1-(877)-4ARRRGH (1-877-427-7744) between the hours of 9 a.m. to 10
p.m. Eastern Time from Monday through Friday, and from 12 p.m. to 4
p.m.
Eastern Time on Saturday and Sunday.
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