My closet is full, how do I get my special edition bandana?
 

My OFx Zeppers pirate, has:

1 starter hat
1 purchased hat
3 quested hats

A total of 5.

I dont mind selling the purchased item, but I would still have 4 item limit, and would have to delete one of my 3 quested hats that i'd worked hard for.

After having read GM Roberta Roberts response to the question on the Grog Blog prior to the event which read:

ADMIN GM Roberta Roberts
The Gold Skull Bandana will automatically be added to your inventory when you visit any Tailor to pick it up. Don't worry - you won't need to delete anything to get it! We look forward to seeing all you Pirates on Tortuga and come dressed to impress!

The fact I had to delete/sell anything was extremely disappointing.

So.. here we go...


Original Message to POTCO:
------------------------
Email Address : xxxxxxxxxxxxxxxxxxx

From Name : Zeppers

Comments or Questions : Greetings, I appreciate all you folks do, but
to offer us special collectors items that will not fit in our closets
after we have done the clothing quests in the game is rather
disheartening. This must be fixed. Either we should be able to get
this one item without having it effect inventory, and/or quest items
should not be counted as items in our inventory, or the simplest fix
seems to me, that since your system obviousy supports more than 4 items
(i have one pirate with 5 due to questing) just raise this limit.

This has been a complaint for a long time. Even your Grog Blog
representative said we should be able to get this irregardless of
inventory.. FIX IT!!!

Thank you,

Zeppers



POTCOs Response:

Dear Zeppers,

Thank you for your recent message. A Pirate's style is a very important
indicator of who they are in the Caribbean, so we definitely understand
your concern in this matter!

Unfortunately, there is a known issue regarding the Golden Skull bandana
at this time. Though it is designed to be awarded to your inventory
automatically in the same fashion that your quest items had been
awarded, there was an issue that occurred when it was released to the
tailors. At this point, our engineers are working to resolve the issue
with this and have, in the meantime, made the bandana available for
'purchase' for those who already have a free space available.

Since this is an exclusive item and available only for a limited time,
our engineers are working hard to release a fix for the original issue,
and make it so that the bandana is awarded automatically without taking
up a space in your inventory. Additionally, we have escalated the
information you've provided to us
directly to our engineers so they are aware that you have not been able
to receive this bandana as of yet. Once the issue has been resolved,
you'll see an announcement posted in the Release Notes at the URL below:

http://apps.pirates.go.com/pirates/v...easenotes.html

We appreciate your continued patience as we work to resolve this issue,
and hope to see you wearing your exclusive Golden Skull bandana in the
Caribbean soon!

Thank you,

Patricia
Pirates of the Caribbean Online

-------------------------------


Hopefully there is some light at the end of the tunnel, and all of us pirates with full closets will be able to get thier special edition bandana.

So this is what you were talking about the other day

In part, I was also on live chat, which they mysteriously failed to email me the log of (perhaps because I told them I intended on sharing it with you all).

The live chat representative started to blow me off with a..

"Sorry you cant get the item, nothing we can do, submit feedback"

Then I mentioned being a moderator at the Pirates Online Forums fansite, and that I would share that with our members.. and he suddenly changed his tune, and started investigating further. hehehe

First time the title did anything for me outside the forums here. ;)

Still actually waiting for a response from thier Tech support, because I filed a bug report, and had it escalated by the live chat guy as well.

guess they all have heard about the Drunken Mod named Zeppers

that was a great way of saying "it won't be ready, deal with it"

They wont tell me that, ill be on the phone with them in a heartbeat.

Personally I believe it is thier intention to resolve it, more than likely they will somehow edit my pirate and add it manually (since I filed a bug report). The unfortunate problem here is that, that will help noone else. :)

If I dont get the item on my pirate, they will not be liking me one bit, posting lies on thier Grog blog to make everyone think everything is warm and fuzzy. And then just say sorry? Not gonna fly.

They will continue to get all thier steps in resolving this posted publicly for all to see here on the forums.

Sorry doesnt cut it. I refuse to be left out/punished for being a dedicated paying player.

If it does not get resolved, I will be demanding refunds or in the least a months credit for having waited for this event, and them not providing it as advertised. They do have some responsibilities, they cant just say stuff and not mean it.

I agree with you Zep. They won't tell that to the Drunken Mod anyway lol. They also do have responsibilities that they need to do. Why tell us something that turns out to be a lie??

lets just say i hope that i am wrong.

I totally agree, it's not right to promise something and then just say oh well, it's not going to happen. I sold all my stuff, and 2 of my quest hats to make room for that bandana, silly me since I could have written to them and complained, thx Zep for showing us the way to getting things that are promised to us without resorting to selling practically everything in inventory!

Im hoping disney will pull through and im glad i havent sold any of my hats :)

at least u got a answer lol.........i just a thank for ur input type msg. .......to late sold all me hat to get the bandana for all 4 pirates ....

but i did find away to get it without sellin ur hat.........put ur hats in the sell box ... but dont complete the sell then add the ne w bandana and wear it ....then cancell the sellin part..... u will still have ur hats. only draw back if u change wearin the bandana to one in ur inventory u will lose the bandana.

The simplist fix here is to increase the size of the closet. I have 5 on a pirate, I know the system handles more than 4.


I can think of a few ways to 'help' resolve the problem without that however.

1. Make all special edition items similar to quest items, go in your closet regardless (and do NOT count against your inventory).
2. Allow us to sell 'starter' items that were optional in the first place (ie hat, coat, belt, vest)


I spoke with customer service today, they had volumes of complaints on this issue. Thier developers are working on a solution they still say. They would not say...
A. When a solution would be available.
B. What they would 'do' as a solution.

I told them I would keep you all informed. Its funny that everytime I mention that they backup and ask me a few more questions to make sure they've done all they could..

The ought to make it available at Christmas with some sort of special belt or something (that second item'd be for Christmas). Sorry, nothing to offer here but a suggestion.

I'm glad to hear they got a lot of complaints. I wrote them a couple times and also left a comment in the grog blog about how disappointed i am that it said golden skull bandana would be available until December 7th everytime i signed in, then i went to get it the evening of November 30th and it was no longer available. I hope i will still have a chance to get it. I also let them know how lame it is that i'd have to sell a quest items to make room for the free bandana. I would think expanding the closets to hold 10 articles of each clothing would be an easy upgrade, and something that would make a lot of people happy.

I'm surprised considering that person had no idea weather or not you were really telling the truth. A person like that shouldn't believe who the person they're chatting with is the person they say they are.

As far as Disney devs fixing that issue before it's gone, I doubt that will happen.