Pirates of the Caribbean Online Fansite & Forums

I've been meaning to get my D-name reset, so I went on Live Chat to do so today. I had tried to do this last week, but I had got a strange response saying that "The tool we use for resetting D-names is not working currently and should be up soon." I didn't really believe them, but I decided to just go with it anyway. So I went on today, as they said it maybe working in a few days. It had been a week. So I enter the chat, and get this:

Quote:

Thank you for your patience. A Technical Support Representative will be with you shortly.

You are now chatting

Representative: Greetings Pirate.

Representative: Welcome to Live Chat.

me: Hello Don! Thank you.

me: I was wondering if I could get my D-name reset? I was told by a friend I could do it on Live Chat.

Representative: No, I am very sorry.

Representative: But we do not allow for D-names to be reset or changed.

Representative: My apologies for any inconvenience.

me: That's strange, because I know people that had them changed on Live Chat.

me: Is this a new policy?

Representative: No, this is not a new policy.

Representative: I cannot comment on any other guest's D-name.

Representative: I am very sorry.

me: Interesting. That's not what I was told before. Thank you anyway.

Representative: You're more then welcome.

Representative: Is there anything else that I can address for you?

me: No, that's all.

I left then without another word. I find it very interesting that they would say this to me. They have always let people reset D-names before, and now they say that I cannot, and its NOT a new policy?
I find it interesting that:

1) I have seen people change their D-names.

2) They told me they have a tool to change D-names, but they do not allow people to change them? Then tell me what the point of having a tool to do that is, please.

Comments? I welcome them. I will probably try again soon to get my D-name changed, and I'll post my results.