Disney has shut down POTCO Call Center
 

Anybody know why Disney shut down phone support for Pirates of the Caribbean Online?

Early this month (March) I was talking to them by phone and they told me they were given MORE responsibility as far as communications with the other departments of POTCO is concerned. Then, just weeks later, Disney removes all phone support for the game and it is very curious. I called their support number 877-427-7744, and I get a message that their phone support has been shut down, and no alternative phone number is available.

Disney has had phone support from the day this game was released all the way to now. If they're phasing out support, are they phasing out the game itself? I fear yes.

Any thoughts?

Does that include the online chat support too?

:sadmh9::zu032b::erti101: I don't want to even think they might shut down the game but it is strange that the call center is down.

Live chat works. As of Sunday that is.

Gosh why? Thats like the only way I can get a REAL answer on stuff. My "hypothesis" is it could be the economy and the MIGHT have laid off some workers. If I am right I don't think there will be a bright future for the game.

Interesting. Could this be due to budget cuts?

That's interesting. Could be budget cuts, but I doubt it, as there have been a lot of new updates recently, so I'm guessing they have a lot of money right now to work with. That's pretty strange though that it was shut down. Perhaps they just forgot to pay the phone bill hehe...

Don't worry about it too much though. Let's see how long it lasts. If its more than a week or two, then thats curious. If we see problems in game, then that could mean bad news.

Well lets not think that far. The DIS (Disney) Stock says the company was up just almost touching 1% but only reached 42.94 points and increasing by the day. But why would they shutdown the calling office? If it was lay offs I'm not sure why they would cut people off.

It's possible they just either weren't open or just changed numbers. Who knows.

No, it is NOT possible. They closed the Call Center. I know. I called. Here's the number. 877-427-7744.

well dont fear pixie hollow will help u all with the same pirate questions here is thier number good luck 1-877-7874943 that what i use when i cant pirates help.

Mates, there is likely a shift in support. Disney Interactive laid off some 1,100 workers recently. This is not to say the game is dying. In fact, Disney has indicated it wants to put much more resources into online gaming at the cost of platform games - since there is apparently less overhead. So, I doubt pirates is dying anytime soon.

My guildmates naphew was laid off too =(
I hope this means more POTCO updates tho! maybe they saw how much $$ WoW was making and went wow!!!! :laughks2:
But how would cancel unlimited? I thought the only way was to call and tell them you wanted to cancel?

now here is the new number that is working for all u who need to talk for help
1-888-507-9507 this the hoursc eastern times 11:30am to 8:30pm good help here mates and no the game is in FACT GOING TO HAVE MORE GREAT STUFF.