E-mail message to and from POTCO Staff
 

I sent this e-mail to the potco staff. I actually at the end of my initial email put

"I would Appreciate a caring typed out response that is not pretyped or scripted. Something that addresses the points I have listed without trying to brush me aside. Thank You."

Then decided not to and deleted that part.





They responded with this

How bland and uncaring of a response is that? I am tired and sick of potco staffs uncaring, pre-typed, scripted comments and responses.

I'm sure that was she was instructed to say. They are not gonna address this unless they get sufficient complaints. They have already heard from me.

It seems to have gotten worse. I used to get better, more personal responses from them a few months back, but now it seems copied and pasted. Its quite annoying actually. POTCO was one of the few online games that actually had workers send good responses, and now they don't do that anymore. I mean, if they are going to reply like this, why reply at all? It's very annoying.

I would try sending a reworded message of the same thing you just sent, and add that little part at the end. Just see how they respond.

Also, please take the worker's name out. The worker should remain anonymous. It's not fair for them for you to post their message using their name.

Also, I sent an email to them that was even longer than yours, going into much more detail (no offense at all to the email you sent) about why they shouldn't remove it. I got almost the exact same response as you did.

Ok i did, actually didn't notice, simply copied and pasted.

The are official representatives of the Disney corporation, giving official responses. Because of the official nature of their response, they most certainly should not be anonymous.

That is pretty funny I must admit. I have had to deal with th POTCO staff a couple times...

As I've said before, they don't care a bit, and if they somehow did it'd be a miracle.

BTW< if the person didn't take the time to write a personal message it is their fault for trying to take credit for 'helping' you.

The PotCO staff who answer these messages probably don't care. the reason being is that they answer thousands or similar e-mails on a daily basis. If they actually read and gave a semi-informal reply, like you expect, then only about a hundred or so e-mails would get answered a day. Disney wants to be able to help as many people as possible so personalized replies get thrown out the window and in come the pre-typed copy-paste messages you see today. This happens in all MMOs as well, once they reach a certain size.

As for the emote...how the heck is that used to portray anything inappropriate? (send PM if you feel like answering). If it was, then i guess it's fine for it to be removed, removing an emote or two doesn't really affect the game much anyways. Just in my opinion, the message in the opening post seemed rather insightful, and your argument completely fell apart in the third paragraph; removing weapons would remove the entire core of the game.

sorry if my post seemed offensive in any way, that was not my intention. However I am rather blunt about things at times. If anything in my post is offensive/inappropriate I will have no problem changing it.

~TheBlastMage

[/blunt_reply.txt]

I got the same exact reply.

So you can copy and paste but they can't?

You have to realize they most likely get thousands of emails a day. They cannot possibly respond to all of them personally. If all of us here sent you basically the same message would you personally type us out a response?

I doubt it, that would take more than 1 day and by the next day you would have a thousand more. You all should not criticize them on the responses they give you, but be happy that you get a response. I have sent a few emails to them and not get a response at all, if I do its weeks later.

Ask yourself this: Would you want them to waste an hour typing you a personal response or have them work an hour on adding new content to the game.

I don't see the obsession with coin flip anyways.

No silly...I copied their response and pasted it into the thread...-_- READ all the comments before you try and make remarks about things you dont know about. Also...read the original post, has nothing to do with new content.

Hey Cannonfury, I feel your pain. I gave up writing letters to Disney because they just don't seem to want to give any responses other than Bland and Generic answers that may not even give a sufficient answer to your original questions. I try to stay positive about changes that POTCO makes, but find it hard when one is looking for a genuine answer to a legitimate question.

It is sad, but true we are being penalized for the actions of some naughty pirates. The problem is of Disney's own doing when they took away our personal space. All we can try to do is realize that the Emote is gone for good, the naughty pirates will always find a way to be naughty, and Disney either can not, or will not listen to our carefully thought out, articulate letters of concern.

I have no idea what that means, but I read all of the posts, and I agree with Josh more than anything.

Disney has about thirty workers on the development team, while they have to deal with THOUSANDS and THOUSANDS of Emails everyday. Would you like them to stop and take time out of their developing time just so that they can send you a little personalized email with a bow on top? I wouldn't.

Could their responses be more addressing towards the subject at hand, to perhaps reflect the public opinion? Yes, it could. But that's not the point.

The devs can't say anything else because they aren't allowed to. Do you think it would be a good idea for the big shots that run the game to have their workers running around bad talking about the decisions the Mouse made? I don't think so. Even kind of agreeing with the sender of the email would be considered a lack of respect to the big guns, and would more than likely result in reprimandation - levels of severity varying.

I love how most pirates say that Disney doesn't care about their customers. Honestly, go to another game and send a compliant like this. You'll be lucky if you get even a response vaguer than this. The Devs are busting their butts trying to get out loads of content, meanwhile all I see on these forums anymore is ungratefulness and anger. I remember the days when even a sign of life from Big D would bring tears of joy, but appearently we all have forgotten the roots of how this game used to be run.

I'm sorry if this was mean or offensive in anyway, because this wasn't written illy against anybody. But I deserve to get my opinion out.

I used to. Trust me, my coin flipping level was above and beyond mastered, but I honestly don't see the need for such an uproar.

Well, that is how big companies can get after a couple years of thousands of emails a day for a single game. I feel your pain, but imagine Disney trying to reply to everyone every singe day at work.