|
E-mail message to and from POTCO Staff
I sent this e-mail to the potco staff. I actually at the end of my initial email put
"I would Appreciate a caring typed out response that is not pretyped or scripted. Something that addresses the points I have listed without trying to brush me aside. Thank You." Then decided not to and deleted that part. Quote:
They responded with this Quote:
How bland and uncaring of a response is that? I am tired and sick of potco staffs uncaring, pre-typed, scripted comments and responses. |
I'm sure that was she was instructed to say. They are not gonna address this unless they get sufficient complaints. They have already heard from me.
|
It seems to have gotten worse. I used to get better, more personal responses from them a few months back, but now it seems copied and pasted. Its quite annoying actually. POTCO was one of the few online games that actually had workers send good responses, and now they don't do that anymore. I mean, if they are going to reply like this, why reply at all? It's very annoying.
I would try sending a reworded message of the same thing you just sent, and add that little part at the end. Just see how they respond. Also, please take the worker's name out. The worker should remain anonymous. It's not fair for them for you to post their message using their name. Also, I sent an email to them that was even longer than yours, going into much more detail (no offense at all to the email you sent) about why they shouldn't remove it. I got almost the exact same response as you did. |
Quote:
Ok i did, actually didn't notice, simply copied and pasted. |
Quote:
|
That is pretty funny I must admit. I have had to deal with th POTCO staff a couple times...
|
Quote:
BTW< if the person didn't take the time to write a personal message it is their fault for trying to take credit for 'helping' you. |
The PotCO staff who answer these messages probably don't care. the reason being is that they answer thousands or similar e-mails on a daily basis. If they actually read and gave a semi-informal reply, like you expect, then only about a hundred or so e-mails would get answered a day. Disney wants to be able to help as many people as possible so personalized replies get thrown out the window and in come the pre-typed copy-paste messages you see today. This happens in all MMOs as well, once they reach a certain size.
As for the emote...how the heck is that used to portray anything inappropriate? (send PM if you feel like answering). If it was, then i guess it's fine for it to be removed, removing an emote or two doesn't really affect the game much anyways. Just in my opinion, the message in the opening post seemed rather insightful, and your argument completely fell apart in the third paragraph; removing weapons would remove the entire core of the game. sorry if my post seemed offensive in any way, that was not my intention. However I am rather blunt about things at times. If anything in my post is offensive/inappropriate I will have no problem changing it. ~TheBlastMage [/blunt_reply.txt] |
I got the same exact reply.
|
Quote:
You have to realize they most likely get thousands of emails a day. They cannot possibly respond to all of them personally. If all of us here sent you basically the same message would you personally type us out a response? I doubt it, that would take more than 1 day and by the next day you would have a thousand more. You all should not criticize them on the responses they give you, but be happy that you get a response. I have sent a few emails to them and not get a response at all, if I do its weeks later. Ask yourself this: Would you want them to waste an hour typing you a personal response or have them work an hour on adding new content to the game. |
I don't see the obsession with coin flip anyways.
|
Quote:
|
Hey Cannonfury, I feel your pain. I gave up writing letters to Disney because they just don't seem to want to give any responses other than Bland and Generic answers that may not even give a sufficient answer to your original questions. I try to stay positive about changes that POTCO makes, but find it hard when one is looking for a genuine answer to a legitimate question.
It is sad, but true we are being penalized for the actions of some naughty pirates. The problem is of Disney's own doing when they took away our personal space. All we can try to do is realize that the Emote is gone for good, the naughty pirates will always find a way to be naughty, and Disney either can not, or will not listen to our carefully thought out, articulate letters of concern. |
Quote:
Disney has about thirty workers on the development team, while they have to deal with THOUSANDS and THOUSANDS of Emails everyday. Would you like them to stop and take time out of their developing time just so that they can send you a little personalized email with a bow on top? I wouldn't. Could their responses be more addressing towards the subject at hand, to perhaps reflect the public opinion? Yes, it could. But that's not the point. The devs can't say anything else because they aren't allowed to. Do you think it would be a good idea for the big shots that run the game to have their workers running around bad talking about the decisions the Mouse made? I don't think so. Even kind of agreeing with the sender of the email would be considered a lack of respect to the big guns, and would more than likely result in reprimandation - levels of severity varying. I love how most pirates say that Disney doesn't care about their customers. Honestly, go to another game and send a compliant like this. You'll be lucky if you get even a response vaguer than this. The Devs are busting their butts trying to get out loads of content, meanwhile all I see on these forums anymore is ungratefulness and anger. I remember the days when even a sign of life from Big D would bring tears of joy, but appearently we all have forgotten the roots of how this game used to be run. I'm sorry if this was mean or offensive in anyway, because this wasn't written illy against anybody. But I deserve to get my opinion out. Quote:
|
Well, that is how big companies can get after a couple years of thousands of emails a day for a single game. I feel your pain, but imagine Disney trying to reply to everyone every singe day at work.
|
I like how some people have decided to take the extra initiative and message Disney to address this new update. However, I agree with the posts above when they say that it's best that they have generic form letters that take 5 seconds to copy, paste, and send rather than spend 15 minutes on every individual message. It would be nice if we were able to have some kind of in-depth answers that were within the rules at Disney; but the chances of that are slim to none. That's just how most MMORPG's operate.
It's annoying that we have something like this happen because of some ignorant brats; and the fact that Disney didn't use common sense and fix the animation, put a control on who can use /coin, etc. just adds onto that frustration. However, like Del said, some of the more prominent MMORPG's like WoW receive hundreds of thousands of emails a day, if not more; here I'm guessing only a few thousand. You would be very lucky to get at least some kind of reply from Blizzard three weeks later, let alone a generic one. And like Josh said, if Disney did take the time to type up a personalized reply, they would have no time at all to work on the thing we want most: content. It's a small sacrifice that should be made for the sake of productivity. I understand why you're upset because of it. Believe me, I was quite annoyed (and still am) at the deletion of coin. (For those who know me, it's obvious why, haha.) However, if we're the ones anticipating content, we can't be the same ones constantly reprimanding Disney for not personally replying to messages - that would just infringe on the rate of content released. |
Umm, just a thought guys. The developers are not the ones who answer the messages. If they were nothing would ever get done. It's member services that responds. Member services BTW is not game specific. Pirates member services has been known to give me Hollow help, and also to tell me to "have a toontastic day". To me that says they are a pool of member services for all games. That more than anything would lead to the generic responses. Yes, it stinks, but D has become about the machine of business not human response. It is what it is. They do the best they can with what they have, and I for one won't ask for more than that.
|
Quote:
Whoever the people are that send the messages, my point will remain the same. It's ridiculous to have people complaining that the workers don't reply to every message personally when they have to maintain a certain level of professionalism. I honestly don't see how their responses could be anymore personalized than what they are. They already say "We'll look into it." or "We're sorry for the inconvenience.", in general. They have to remain neutral. Like Del said, if they took our side in this matter, saying something like "This is a very unfortunate update; we hope to have the emote up and running soon.", it wouldn't go over too well with their bosses. The people in communcations are hired to give facts, answers, and that's it. It may not seem like it to some, but the workers at Disney are just like workers in a store, for example. They're paid to do their job by neutrally helping their customers and that's it. Betraying that neutrality would devestate their job/career. The day Disney starts giving personalized responses, opinions and all, is the day when pigs fly. Partiality to the customer's opinions just does not happen in a business. Overall, instead of reprimanding Disney for not making progress through the spoken word, feel free to send them a message, ANTICIPATE a generic response, and cross your fingers in hope that they'll give that ever-coveted personalized response that they agree through the actions and decisions they make on the game. After all, actions do speak louder than words. |
Quote:
1 - "I have no idea what that means" that was hilarious. 2 - I love how you give different nick names for Disney. xD Anyways I agree with Del and Joshua. Would you rather Disney be like other games and send you the same thing they send everyone? "Thank you for your suggestion. We will look into it as soon as we can." But instead they sent you something at least remotely relevant to the coin flip thingy. I mean they could have just sent a generic email, that they send to everyone, but they didn't. They did the best they could with replying, even though they have thousands of complaints, comments, and suggestions, that they READ. I don't know about you, but if I was getting 60 thousand emails a day, I think I would probably keep it nice and short, in fact I probably wouldn't even reply, but they do. So you guys should stop bashing on Disney and just play the game. The coin flip thing isn't even that big a deal. Oh you can't do one emote. So what? Its not like your never going to be able to play the game anymore, it just means you won't be able to do a simple emote. Them taking away the emote hasn't changed the way I do anything at all. These are real human beings with emotions (pun lulz) and lives. They make mistakes like the rest of us. They are just trying to make the game better for the majority of the players. In summary, stop hating Disney. Believe me, I can guarantee that they want to give you your money's worth. Also if you don't like the game, stop playing it. Take your money elsewhere. Go buy Lego Universe or something. |
| All times are GMT. The time now is 09:32 PM. |
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.