Ban limits?
 

I was banned a few times , I think it was 2-3 times from POTCO due to various reasons and changing dictionary considering " favorable words ", but just today
I logged on my email and found this strange email from Disney:

I'm not sure why my account was really terminated for but I'm getting the feeling
someone hacked my account cause I didn't steal data from POTCO's site.

Anyway my main reason for this post.

Is there a limit on the number of times you can be banned from POTCO
before getting terminated?

A friend of mine was banned 10x and still can log on to the game(even though he rarely does).

I wonder,is there some sort of credit demerit system for POTCO?

Still confused

Nuju

???
 

So what was the eventual outcome? Did Disney give you a real explaination, have you need unbanned? Good luck

To the best of my knowledge, it's not the number of bans alone that determines if Disney will permanantly ban your account. A lot has to do with the severity of the offence. One whopper of a no-no could get you removed immediately, while several little infractions will have no permanant bans, just 24 and 72 hour vacations. If you pile up enough of the little ones though, I'm sure Disney will give you a pink slip. I don't think there's a "magic number". It is probably done on a case by case basis.

I would specifically e-mail a response stating clearly that you won't destroy "any materials", you WILL make another account, and that there isn't anything to stop you from doing so.

I despise the corporate machine e-mails that these people send out.

I wouldn't recommend the above suggested course of action. How about calling or emailing them and asking what happened?

I did call POTCO and they said to email them cause phone service couldn't help me.

So , I sent a email to POTCO and got this is return,

They refuse to tell me why my account is terminated, even when I said I am Gm of a Guild! I recently sent a Fedex letter to them asking for some bloody reason and am waiting impatiently.

Then they have the right to block your entire household from all the sites and sue you.


EDIT: another guild master was recently permatelly banned, maybe you can talk to him for advice? I dont know where he went or what happened but if you would like to know who please PM me.

They actually closed it with have a horrible day?

Add: If I were to guess they suspect some foul play going on for some reason.
Most terminations get explanations.

I'm sorry, this is the wrong time for it, but I actually got a laugh out of that.

How on earth did you get terminated? An explaination would have been helpful here

Yes they closed it with that, for some unapparent reason Disney must really hate me,

As stated in the email, future attempts to regain contact would most probably go uncontacted, leaving me just as bored as Jackie was on Rumrunner's Isle the first 2 days till I get a respond from snail mail.

So because you're a guild master, you deserve to be treated better than everyone else?

Disney doesn't need to tell you the reason why you were terminated, because they "have the right to do what they want with your account". There was something in the guildlines/policies that said that when we signed up for POTCO. Did you use an email address that wasn't yours, or perhaps a macro? Even if you didn't, legally, because you signed up for POTCO, they don't have to tell you anything.

Now to give my own little personal comment here, why is it that I keep on hearing about people getting banned, "with no known reason"? I've been playing the game for a long time now, and I haven't gotten anything. How is it that I'm having no problems yet people keep complaining about getting banned for no reason? Out of thousands of people am I the lucky one to not get banned for no reason?

Sorry guys, but because I've never experienced something like this, I can't really believe what you say. And about that, have a horrible day thing, that was obviously added in. I've seen countless termination posts on POFs' sister site, TTC, and they never end like that. I've also seen a few others on here... and none end like that. Di$ney isn't that heartless.(Only sticking up for them because they finally raised the caps!)

I dont now know about this particular situation, however I believe its human nature that causes this to happen. In the many years of game moderation, running a gaming clan/guild, etc that I have experienced, I observed that players "KNOW" why they were banned, terminated, etc. The claim of "not" knowing usually is an attempt to portray innocence to ones peers. Disney does give you explanation as to why your banned. And if there are circumstances they do not, the cause for discipline was severe enough that the player themselves know what it was despite claims of innocence. Noone wants to be "Guilty" even when they are caught red handed.

I would have to agree with this. Closing an official correspondence with "Have a horrible day" would most certainly be cause for termination of that Disney employee. If indeed I did receive correspondence ending in this manner, I would be on the phone with customer service immediately, and I would be talking to a manager.

Of course they have the right. It won't happen, however.

IPs can easily be changed, and as for suing me personally..

Rofl. I have nothing. No assets at all. They'll pay more in legal fees than they would -ever- get out of me, bottom line.

What I said was just a personal opinion. Obviously anyone serious about solving the problem of a banning isn't going to do that. However since I don't have an Unlimited account, I would (And will, since I'll probably be banned soon :P ) take those steps.

I mean, if I can't have a good time via the game, I might as well have a good time at the expense of Disney. :smiley-rpg028:

call disney and talk to them about the end of that message knowing disney like i do that might be your ticket back in because i'm pretty sure what they said breaks house rules enough to get someones account terminated thereby getting them fired in recompense but instead ask if you can have your account instead as a fit recompense

This situation reminds me of mine, but I didn't get banned, I just got shut out of the leveling and having fun in test as I am basic and been basic since the game came out, not paying member, but for the longest time I could do stuff on test as everyone else, then came the time where Disney was like 'lets see who is basic and who is paying member and let thoose who are paying be on test and get the full access and let those basic be basic on test'

Boy I was steamed when I found out that I was one of them who got cought off for doing most stuff, and I have been with the game before it even went out to the public when it was for a few who signed up for test/beta server until it was released to the open server

I agree with MacIronhawk. I've been playing since beta and have never had a ban. I'm sure deep down you know what you have done, and why your account has been terminated. I'd respect ya more if you held your hands up and said "yes, I did this or that and got my account terminated. What a fool I am"
And also, being a GM you should be setting a good example to your guild mates!

I'm serious, Disney wont give me a explanation, Even after my mom sent them 2 emails, And with a FedEx letter asking why also that got not reply.

As for setting an example for Korsairs,..... funny thing to say, we don't usually get banned and for being a uncaring Guild, that we are not, just very funny, for only once have I been banned for moving Korsair traditions to the game but on the night I was terminated there was low Korsair " activity" only kicked a member out and had tea with crumpets.

And for expecting to be treated better for being the Gm of my guild, by that I meant to at least give me some more leverage with my amount of suspensions and to send a email to my guild member explaining that I was banned and even why I was. But one cannot hope with Disney, after all auto ban has not worked for a few Korsairs including me.

I am not even sure I know what any of that means...

I have to be honest though. I have played POTCO for over a year and a half now and I have never been suspended, banned or reprimanded. My son has played without being punished either. And so has every member of my guild and every member of his guild and all of my friends and the fact is...I don't know a single person who has been banned. Told to take a day or two off, sure but banned? Not a soul.

toanuju22 - You know what you did to get banned. You cheated or hacked or caused trouble or went phishing for personal information or whatever. But you know. Be a big boy and confess. By doing that, you will actually help other pirates who might make the same bad decisions.

I don't believe that someone at POTCO told you to "Have a Horrible Day." But in the event that someone DID write that...It just may be your only way back in. It proves that the person making this ban decision is a bit childish and vindictive. Not at all professional. UNLESS OF COURSE YOU WERE CAUGHT HACKING!!!! Then you deserve to have a horrible day.

As a parent I have to say, "Don't get your MOM involved unless you are telling her the truth. My daughter got kicked off some stupid website years ago and I defended her tooth and nail. And while I was defending her, I found out she was less than truthful. Don't make your MOM look like an idiot dude. OK?

If I turn out to be wrong, you have my sincerest apologies. It's just that something smells wrong here. "Banned for no reason" NEVER happens.

aye to some things said above
dont get yer mum dragged into this.
if said mod DID say: "have a horrible day" i dont think thats disney. it shows that the mod might ave' a grudge on ye or somthin.

mate, just keep trying to find out why

I agree.

I've done some pretty stupid stuff in my life, but it was my fault. I got myself into those situations so it was my responsibility to get myself out. There were some pretty crummy lessons to be learned, but rest assured I never repeated those same mistakes again.

From a mother's point of view, I'd help my daughter any way that I could but I would be absolutely furious if I found out she wasn't on the level with me. When our kid is in trouble, every parent kicks into defense mode, and sometimes rightfully so. But if they had it coming, we just end up looking like complete idiots.

If you're being 100% honest, I'm sorry this happened to you and I hope it gets resolved. If not, well... sorry to say this but every action has a consequence.

How many times must I say this , I don't know why I was terminated!
I came back from school on a Thursday evening and just check my email and got hit in the head with a brick from POTCO saying my account was terminated.

And for getting my Mother into this, was only because POTCO wouldn't reply to a few of the emails I sent them, so I used my Mom's instead to get the some even more confusing emails.

As for being a " Big Boy" and confessing, there is nothing to confess I am just as confused as a monkey on Mars. If I had even the ability to hack what is my motivation, I had everything I wanted before my termination, a great guild, some good friends, no one that I really hated, as I call it "Friendly Competition".

I'm seeking advice not giving it, even as many people I know state that my advice is worthless.My only 2 cents of advice is don't trust gunner with a entire guild supply of rum.

I am a witness of that night. Toanuju22 did nothing to deserve a termination. He has been nothing but an upstanding guildmaster, and player. I would like to comment that hacking is something the corsairs NEVER use. a few harmless glitches, but never for purposes of gain of any sort, and never use foul language. I do agree that something is fishy about Disney not offering a reason as to the termination of his account. I have seen far worse roaming the shores of abassa tortuga that simply do not get a reprimand when they have violated many of Disney's policies, many times in only one sentance.

Even though this is off topic, I would ask POTCO to see your log in times. It's possible that while you were at school someone "hacked" your account and abused it. I've heard of this happening before, and some people never get good responses from Disney.

If they can check our chat, I'm sure they can check our log in times. If you they do give you the times, and one looks suspicious, I would tell them. Even ask for the IP address. I don't know if they can give you that information, but if they can, I would ask them if one looks different that another. If the IP address(I believe it's how they know your location) looks different, then you can prove you didn't do anything. Eh... what I mean is, if there is one or more IP address, and you know you only play on one computer, you can tell them that you obviously didn't do anything.

I've never been in a situation like this before, so I don't think I can say anything more. If you truely have no idea why they banned you, they have to give you an explanation. Legally, I believe, although the policies say they can do anything to your account without an explanation. That creeps me out.

P.S. If you used a glitch, like the speed glitch, they could have banned you for that. Even minor glitches, if they help you advance through the game, can get you banned.

OK...this is what I've been talking about. What night? And what happened that night? You see...you can't be a witness to "nothing." so...

1. Something happened and he deserves to be banned.
2. Something happened and He DOESN'T deserve to be banned.
3. Something happened and He DOESN'T deserve to be banned except for all the other times he has been suspended and Disney just got bored with him.
4. Someone else did something and he participated and got banned like #3.
5. It actually truly wasn't him but his history makes him guilty enough for Disney.
6. It simply, actually and truly wasn't him and Disney is wrong.

We may never know. But the fact that Disney can simply terminate a paid account for no reason or any reason without explanation sounds like bad business to me.

Just throwing in something.. it doesn't matter if nothing bad happened on the night before he was terminated.. his termination could be the result of something he could of done a while ago, and Disney could of just found out. Just because the termination happened, doesn't mean it has any connection to the day before.

All she is stating is that the night he was banned, he was doing nothing that goes against the Terms of Use. HOWEVER, this does not mean that the nights SURROUNDING the night he was banned had nothing to do with it.

People, listen. We can not rightfully accuse anybody of anything until we get all of the facts straight. Reprimanding toanuju isn't going to get us anywhere, its just going to turn what was supposed to be a simple thread into a heated debate.

If you really wanna find out what happened, toanuju, is simply just keep asking Disney. Your best shot at getting a response out of them is calling them, rather then emailing them. That way, you can get an actual answer from an actual human being, instead of a scripted, automatic email. Also, when you ask them, what I would do is....

1. First, ask why you were terminated.
2. If what they tell you is something that did not happen, ask for them to find out the exact time of when this happened. That way, if somebody did hack you, you know how.
3. If they actually said to you in their email "Have a Horrible Day," whether you actually did something wrong or not, that is inexcusable. I would DEFINATELY complain about that.

I would follow Del's suggestion 22.

Yeah, as others have said, you should call Disney, not email. If what you're saying is in fact true, then theres no reason to send emails if they're gonna ignore it. The worst that could happen with calling is that they would hang up.

Heres my position from what I've read (my thoughts, not facts)
1. toanjuju did nothing
2. He appears to have been hacked
3. the hacker seems to have stolen data from disneys database somehow disguising themselves as you.
3. Saying have a horrible day was rude irrelevant of the crime unless something was major was destroyed.
4. you should call and complain about this
5. If you lied, you will need to do something huge to gain my respect back.
Thanks for listening, have a NICE day!

Been trying to call Disney but mostly each time I call they say "Send us a Email and we will help" and of course that leads me nowhere, well Ill see if the 13th time is the lucky charm for calling.

If they tell you that, tell them you have been trying to send emails, only to receive nothing, or a useless reply.

You should be able to ask them to have a customer service manager call you.

The one and only time I was suspended (and I understood why). I was forced to leave a message and get a call back. Which I did. Later I called back again and requested specifically that a customer service manager contact me regarding the matter, and they absolutely did. I cannot imagine any misunderstanding escalating to a point that you could not get to talk to someone in customer service that could not help or explain the situation.

Make sure a parent is with you when you call, might be a better idea to have your parent call and make the request.

Like Bart said, I definitely do not recommend doing that. Yes, they CAN stop you from making another Disney account and they will.

I guarantee you, if you try to do that, Disney will only grow more angry and irritated and your chances of at least finding out why you were banned will only decrease even more.

As to why Disney won't even tell you why you were banned? It blows my mind.

Well, toanuju22, I honestly hope you at least find out what went wrong and good luck!

call them and ask for a game log of the night in question and ask for the straw that broke the cammels back and when thay ask is there anything else they can do complain about the have a horrible day remark and if they try to do anything e mail related other than emailing you the game log tell them i can't do it its completley automated and if that does not work put down the phone call them again and say specificly (source from another thread somewhwere) um could you please release my account ban the game is pirates online then they will ask you for your account name say it and they should get it fixed thats all i can think of oh and they will yell probably but it should work keep us updated

Ok that, have a horrible day, thing that had to make me laugh Disney is not that mean. Really what Disney person would ever write that.

Well , me and my Mom have sent 2 more emails to Disney and have been waiting for a good 3 days already and still nothing, so my lucky must lay with telecommunications.

Still working on it though, Disney apparently seems to be unwilling to tell me why on Earth was I terminated.


http://www.piratesonlineforums.com/f...3&d=1250906683

wow thats a bummer ,but they wont respond...... perhaps you should state the facts again .... did you say that it must have been a mistake or an error?

Ok , I can restate everything that has happened these past few weeks

Week1
---------
Thursday account terminated-
Revived this message

Same day contacted guild on other account to try and explain what had happened.
Sent Disney 2 emails , 1 from contact us, the other from my hotmail email and called POTCO only telling me to send them an email.
Friday.
Waited for replys while in school.
Returned home and revived a reply on my contact us message.


Called POTCO again with the same reply of "Send us an email"

Week2
Monday -
My mom sent 2 emails to POTCO
Tuesday -
I send 2 Emails to POTCO
Wednesday -
Me and my Mom wait for a reply
No reply received.
Thursday-
My mom calls POTCO with that same bloody answer to send them an email.
Friday countless emails are copied and pasted 3 phone calls to pirates
Week3
No replys
Week4 more emails sent by me and my mom including a call

Week5 no replys received what so ever.

That's the best I can do to sum it up I might be short a part in there but I'm rather tired and feel sick.

So far I even tried to call POTCO today and they bloody told me to email them
So I'll try tomorrow before my mom can use her connections with Disney to get me an explanation, lucky she grew up in L.A. .

Sounds like you have should ask for a manager of some sort because all your going is in circles. From the sound of it, they aren't responding to your emails because of your termination. You either have to explain that to the rep or ask for their manager, otherwise you will continue to go nowhere with this.

aye our pretty lass be right call and ask directly for a supervisor or manager thats what i do at my publix when i have big problem. my supervisor always handles things.

perhaps we should all contact disney then it would be like a protest or something with people on your behalf politly,group reasoning is very powerful.

Well , I did suggest this to my guild, and all of the Korsairs council members have sent emails, but strangely none of them have received a reply from Disney either.

However I did use the suggestion and I did speak with a manager who said that I should send a few more emails with care of billing services which should get me a reply, and I even tried using a different email to possibly see if POTCO was ignoring me, but for the time being I'm just in the waiting seat till my Mom resends a letter and Email to POTCO.

ok thats good , i also wonder if a bug report would work but ill wait to see what you do before i send anything. but just give the word and ill try bug report , the bug could be terminating for null reason.just an idea to ponder while you wait.( also you think i'd would qualify for a ranter thing? i know how to do it but i was just curious)

So toanuju22 did they ever give you back your account?

Last I know of it he hasen't yet.

Maybe i should hop into a cab and head the the POTCO HQ and demand for answers to this?

That would be helpful for nuju. :)

LOL! The "Have a Horrible Day" thing made me laugh, but that is LOW for Disney. Call them again and say "Hi. I would like to speak with the manager of pirates online". If they say please send an e-mail then say "Don't give me that! I HAVE been e-mailing you and you never respond. Let me talk to the manager NOW!" That should do it. Then talk about the horrible day thing to them. Say this "Oh also I would like you to know 1 of the 2 e-mails I got said 'Have a horrible day' and I really think that is LOW for disney. I also would like to ask what I have done so wrong. Also I would like to see what the IP adresses was that actually got my account banned. This way I can know that it was or wasn't me." IF they explain then say thank you have a nice day (if they unban your account. If they didn't say "Have a horrible day!"